Avoca · 1 week ago
Solutions Engineer
New York HQ 
Full-time
Onsite
Mid, Senior Level
4+ years expAvoca is transforming customer engagement for home service companies through AI-powered conversational agents. As a Solutions Engineer, you will act as the technical authority in the sales process, collaborating with Account Executives to provide technical clarity and support for complex deals.
Software
Responsibilities
Lead technical deep dives, tailored demos, and solution walkthroughs for mid-market and enterprise prospects
Run structured technical discovery to understand customer systems, workflows, and integration needs
Design and validate customer-specific solutions that meet technical, operational, and business requirements
Serve as the primary technical owner in pre-sales, partnering closely with Account Executives on deal strategy
Answer complex questions around product architecture, AI behavior, scalability, security, and implementation
Support pilots, trials, and technical validation efforts as needed
Address technical objections and advise on best-practice deployment and rollout strategies
Collaborate with Product, Engineering, AI Enablement, RevOps, and customer teams to unblock deals and share field insights
Ensure smooth handoffs from pre-sales to post-sales and contribute to pre-sales playbooks, demos, and technical messaging
Qualification
Required
4+ years of experience in a Sales Engineer, Solutions Engineer, Solutions Consultant, or similar pre-sales technical role in B2B SaaS
Comfortable leading technical conversations with mid-market and enterprise customers across complex sales cycles
Strong understanding of SaaS architectures, APIs, and integrations
Able to clearly explain complex technical concepts to both technical and non-technical audiences
Trusted, credible, and customer-oriented in high-stakes sales environments
Comfortable managing multiple deals and stakeholders simultaneously
Experience supporting enterprise or technically complex sales motions
Familiarity with AI-powered products, conversational AI platforms, or data-driven systems
Background in implementations, technical program management, customer onboarding, or post-sale handoffs
Familiarity with call center software, communications platforms, or CRM integrations
Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments
Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously
Autonomous, self-directed, and comfortable working with ambiguity
A proactive and effective communicator
Collaborative, organized, and efficient
Eager to work in person at our NYC office full time
Company
Avoca
Avoca creates a client communication platform that enables business owners to concentrate on their core skills.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Y Combinator
2023-04-18Seed
2023-04-05Pre Seed· $0.5M
Leadership Team
Apurva Shrivastava
Founder
Tyson Chen
Founder
Recent News
2025-08-29
SBXi Newsletter
2025-05-13
2024-12-09
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