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First Commonwealth Bank · 15 hours ago

Collections Supervisor

Indiana, Pennsylvania, United States

Full-time

Onsite

Mid Level

3+ years exp

First Commonwealth Bank is seeking a Collections Supervisor to lead a team of collectors and administrative staff. The role involves ensuring compliance with policies and legal guidelines, managing workflows, and providing support for collection and recovery efforts.

Banking

Responsibilities

Supervises a team of Collectors and administrative staff and leads their efforts to mitigate loss, control consumer portfolio delinquency rates, and meet goals

Ensures proper policies and procedures are followed and that activities are performed in accordance with legal guidelines and regulations

Continuously reviews the documentation of collection activity for appropriateness and completeness

Coordinates team’s workflow then establishes and communicates the departmental schedule on a monthly basis ensuring coverage of all necessary shifts

Assists with responses to internal and external Auditors, Examiners, and Credit Bureau disputes

Provides hands-on support of collection and recovery efforts by:

Handling call escalation in order to diffuse difficult situations

Collecting employee delinquencies and Corporate credit cards

Negotiating and recommending terms of settlements

Reviewing write-ups and approving tickets put through for charge-offs

Performing Collector duties as required

Stays abreast of industry trends and related laws and regulations, such as the Fair Debt Collections Practices Act, in order to update procedures and effectively train staff

Reviews and approves GL tickets, maintenances, and NSF checks on Business Lines of Credit at or over limit

Inspects repossessed vehicles and approves their sale at auction, visits properties and other collateral to determine value as well as appropriate next steps, as back up to the department Manager

May perform collections on small commercial or business banking loans for assigned region(s)

Qualification

Collections experienceSupervisory experienceFair Debt Collections Practices ActMathematical skillsAnalytical skillsMicrosoft ExcelMicrosoft WordGeneral PC skillsCommunication skillsOrganizational skillsTime management skills