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GEM Technologies · 8 hours ago

Director of Technology & Operations (Path to VP / CTO)

New York, NY

Full-time

Hybrid

Director/Executive

$150K/yr - $175K/yr

8+ years exp

GEM Technologies is a full-service managed IT service provider delivering strategic technology solutions. They are seeking a senior technology and operations leader to help scale and mature their Managed Services Provider, focusing on technology strategy, team leadership, and service delivery excellence.

Cloud ComputingCloud Data ServicesConsultingIaaSInformation ServicesInformation TechnologySecurityVirtualization

No H1B

Responsibilities

Define and execute the company's technology strategy aligned with business goals and the evolving cybersecurity landscape

Evaluate emerging technologies, tools, and platforms to maintain competitive advantage

Oversee core MSP platforms (Microsoft 365, security stack, RMM, PSA, backups, networking, etc.)

Ensure strong cybersecurity standards across internal systems and client environments

Act as senior technical authority in client-facing discussions when needed

Standardize and optimize service delivery processes, documentation, and recurring task checklists

Own continuous improvement initiatives across service operations

Partner with leadership on capacity planning and resource utilization

Ensure high-quality, consistent client experience across the MSP

Lead, mentor, and develop the technical team

Conduct regular one-on-ones, performance reviews, and feedback cycles

Oversee hiring and interviewing of employees and contractors

Develop and maintain technical and behavioral pre-employment assessments

Foster a culture of accountability, learning, and operational maturity

Oversee development of Quarterly Business Reviews (QBRs)

Support key client relationships and escalation management

Translate client business needs into scalable technical solutions

Ensure service quality metrics and SLAs are met or exceeded

Review employee and subcontractor timesheets

Oversee subcontractor management, approvals, and coordination with billing

Support billing and invoicing processes in coordination with finance/admin staff

Qualification

Technology strategyCybersecurityMicrosoft ecosystemsManaged Services Provider (MSP)Operational maturityClient engagementProcess-drivenTeam leadershipStrategic thinkerMentoring