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Revolution Technologies · 18 hours ago

Investment Operations Associate

Huntsville, AL

Contract

Onsite

Entry Level

$24/hr - $24/hr

2+ years exp

Revolution Technologies is seeking an Investment Operations Associate to support their branch operations. The role involves acting as a liaison between home office departments and branch offices to resolve client account issues, ensuring client satisfaction while adhering to company policies.

DeliveryHuman ResourcesInformation Technology

Growth Opportunities

Hiring Manager

Donna Lott

Responsibilities

Acts as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients' accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications

Determines best method to resolve issues to ensure client satisfaction and adherence to company policies

Follows up, either verbally or in writing, to ensure client satisfaction. Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs

Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level. Communicates and coordinates with Registrations, Sales Management and Compliance Departments to monitor branch and FA status

Acts as liaison for the branches by explaining the many different systems used and directing the FA to the appropriate systems needed

Works with branches and the Asset Management Services team to ensure independent branches are approved for certain account types based upon analysis done by the associate

Serves as main point of contact for certain firm initiatives, changes, or unexpected events. Examples are changes to account fees, trade fees, statement and reports

Acts as the liaison for the Attorney of the Day process. Responds to FA questions and concerns about the statements and confirms. Must understand and be able to interpret all products and information on various types of statements. Handles fee waiver questions for the branch. Makes decision based on each case and unique circumstances. Works with branches and advisors on the cost of doing business (trade-related costs)

Acts as the main point of contact when BCP events arise for the independent branches

Performs other duties and responsibilities as assigned

Qualification

Account types knowledgeBack-office systemsCustomer serviceOrganizational skillsEffective communicationDetail orientationMulti-taskingStress managementTime management

Required

Minimum of High School Diploma

Bachelor's degree or equivalent with at least two (2) years of securities related experience

An equivalent combination of experience, education, and/or training as approved by Human Resources

Knowledge of basic office and branch practices, procedures and methods

Knowledge of account types and industry operations in general

Knowledge of back-office systems

Skill in organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines

Skill in operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets

Skill in detail orientation to ensure quality standards are met without impairing workflow

Skill in follow-up to ensure resolution and completion of tasks

Ability to provide a high level of customer service in a calm, courteous and professional manner

Ability to establish and maintain effective working relationships at all levels of the organization

Ability to organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment

Ability to use effective oral and written communication skills sufficient enough to communicate and interact effectively with Financial Advisors and branch associates

Ability to constructively work under stress and pressure when faced with high workloads and deadlines

Ability to handle situations that require de-escalation in high volume circumstances

Ability to multi-task between several different functions daily