UES · 10 hours ago
IT Specialist
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expUES is a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection. As an IT Specialist, you will maintain the organization's technology infrastructure, troubleshoot technical issues, and provide exceptional support to end-users in the Houston office.
Civil EngineeringConstructionConsultingEnvironmental ConsultingProfessional Services
Responsibilities
Provide Tier 2 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Houston team
Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches
Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets
Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment
Work closely with the national IT team on special projects and escalate complex technical issues to senior staff or vendors when necessary
Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations
Qualification
Required
Associate's or Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience
2+ years of experience in IT support or a related technical role
Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications
Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN)
Experience with ticketing systems and IT asset management tools
Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Ability to manage multiple priorities and respond to user needs in a timely manner
Preferred
Service Excellence: A proven track record of providing 'white-glove' technical support, with the ability to translate complex technical concepts into clear, actionable solutions for non-technical users
Elite Troubleshooting: Advanced diagnostic skills with a 'find-a-way' mentality—someone who thrives on digging into the root cause of persistent technical issues rather than just applying a quick fix
Consistent Reliability: A dependable professional who excels at managing day-to-day technical needs and responding to user requests with a strong sense of urgency
Calm Under Pressure: Strong interpersonal skills with the ability to remain professional and communicative during high-priority technical outages or tight project deadlines
Proactive Technical Curiosity: A self-starter who stays current with emerging technology trends and actively seeks out ways to optimize local IT operations
Company
UES
UES provides personalized engineering, environmental, testing and inspection services to clients across the United States.
1001-5000 employees
H1B Sponsorship
UES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-29Acquired
Leadership Team
F
Frank Frione
Managing Partner
Recent News
2024-05-21
Company data provided by crunchbase