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H&R Block · 1 day ago

Designer

United States

Full-time

Remote

Mid Level

$73K/yr - $110K/yr

3+ years exp

H&R Block is looking for a Product Designer who is a self-motivated problem solver and passionate about human-centered design. The Product Designer will address user needs and work with a team to design transformative digital experiences for the DIY tax prep product.

ConsultingRetailService IndustryTax Preparation

Responsibilities

Contribute to the end-to-end design outcomes for our DIY tax prep product, bringing to life best-in-class user experiences and interfaces that solve our customer's problems, create joy, and make more possible

Support the direction of the Lead Designer while pushing for new thinking

Identifies and defines feature-size unsolved customer problems

Incorporate modern, premium design and technology trends, owning medium-size project with direction from the Lead Designer

Participate in design workshops, incorporate input from the business, communicate conceptual ideas and design rationale, outline responsive design for digital experiences, and work closely with the Enterprise Capabilities (Block Design System) and brand teams to achieve consistency at scale

Maintain our brand’s integrity while amplifying our story, and support usability and accessibility for our customers

Gain a deep understanding of the brand and business

Understand the user journey and remove client pain points

Strive to educate our customers about our brand and services, driving higher results on metrics such as conversion rates, login, and customer engagement

Incorporate testing, insights, and data to iterate specific features + tools within a user flow and help integrate them into the main experiences

Partner with Product Managers, Engineers/Developers, Analytics, and Content Strategists to define problems and goals, map user flows, prototype interactions, and launch new products and services

Work with our content authors to create a governance strategy for components, pages, and holistic site experiences by identify patterns, naming conventions, and usability throughout each aspect of design

Create compelling presentations and design documentation that communicates your outcomes

Qualification

Digital/Product DesignFigmaAdobe Creative CloudMotion DesignDesign SystemsUsability TestingAccessibility StandardsHuman-Centered DesignCollaborationAttention to DetailGrowth Mindset

Required

Bachelor's or equivalent degree in Design, Human-Computer Interaction, or equivalent professional experience within the design field

3+ years of digital/product design experience for agency or brand

Experience designing digital products and systems from mobile to desktop

Enthusiasm for the iterative design process, inspired by group critique

Motion design and animation skillset

Curious, open-minded, and ego-free. You have a growth mindset

Excels at finding creative ways to get things done effectively and collaboratively

Strong attention to detail and process

Experience working in Figma and Adobe Creative Cloud

Draw creative inspiration beyond websites, apps, and interfaces

A passion for simplifying complex problems and understand users' needs

Comfortable working with partners in business and marketing roles

Experience contributing to or evolving a design system across multiple products

Familiarity with usability testing, user interviews, or other lightweight research methods

A working understanding of accessibility standards (WCAG) and inclusive design principles

Experience partnering closely with engineering through build and QA, not just handoff

Comfort using prototypes to validate ideas with stakeholders or users

Some experience with data, metrics, or experimentation to evaluate design impact

Exposure to agile product teams and iterative delivery cycles

Experience designing for regulated or high-trust spaces (finance, healthcare, legal, etc.)

Benefits

Medical and prescription drug coverage

H&R Block Retirement Savings Plan (401(k) Plan)

Employee Assistance Program

(virtual) fitness center programs

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955

Kansas City, Missouri, USA

10001+ employees