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Dallas Independent School District · 16 hours ago

Technician, Help Desk (226 Days)

Dallas, TX

Full-time

Onsite

Entry Level

$42K/yr - $51K/yr

2+ years exp

Dallas Independent School District is seeking a Help Desk Technician to provide technical support to users. The role involves troubleshooting issues, responding to requests for assistance, and documenting interactions while ensuring excellent customer service.

Primary/Secondary Education

H1B Sponsor Likely

Responsibilities

Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate

Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

Document each customer interaction through the incident management application

Respond to telephone calls, emails ,chat and personnel requests for technical support

Assign incidents to appropriate IT departments and technicians

Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users

Support computers, mobile devices, digital A/V equipment and peripherals

Support instructional software applications

Attend training and meetings as required

Follow attendance policy as assigned by supervisor

Perform other functions that may be assigned by Infrastructure Department and/or supervisor

Follow all rules, regulations, and policies of Dallas ISD

Qualification

A+ CertificationMicrosoft Operating SystemsTroubleshooting hardwareITIL V3 CertificationTCP/IP knowledgeCustomer serviceAudio-visual devicesSoftware applicationsCommunication skills

Required

Provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate

Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

Document each customer interaction through the incident management application

Respond to telephone calls, emails, chat and personnel requests for technical support

Assign incidents to appropriate IT departments and technicians

Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users

Support computers, mobile devices, digital A/V equipment and peripherals

Support instructional software applications

Attend training and meetings as required

Follow attendance policy as assigned by supervisor

Perform other functions that may be assigned by Infrastructure Department and/or supervisor

Follow all rules, regulations, and policies of Dallas ISD

Accredited High School Diploma or equivalent (U.S.A. Equivalency); and two years experience in Information Technology support services

Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365

Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education

Knowledge in troubleshooting and resolving operating system and software issues

Knowledge in troubleshooting and resolving technology hardware failures

Strong verbal and written communication skills

Knowledge of TCP/IP and basic networking protocols

Must maintain confidentiality

Excellent customer service skills

Preferred

A+ Certification

Knowledge of audio-visual devices

ITIL V3 Certification

Company

Dallas Independent School District

Glassdoor3.2

Dallas Independent School District provides Education and Teaching.

Founded in 1925

Dallas, Texas, USA

10001+ employees

https://www.dallasisd.org/

H1B Sponsorship

Dallas Independent School District has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (372)

2024 (290)

2023 (269)

2022 (242)

2021 (209)

2020 (235)