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EnerSys · 17 hours ago

Senior Technical Service Specialist

Warrensburg, MO

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications, focusing on innovative energy solutions for the aerospace, defense, and medical industries. The Senior Technical Service Specialist will plan, coordinate, and support activities related to installing batteries and resolving customer technical issues, ensuring optimal performance and customer satisfaction.

EnergyManufacturingRenewable EnergyTelecommunicationsTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, ISO9000 and AS9100

Occasionally travels to customer sites to inspect, evaluate, diagnose, and repair EnerSys batteries and associated equipment

Provides technical assistance to various EnerSys customers during storage periods, battery installations and maintenance availabilities

Coordinates with EnerSys laboratories for the removal, disassembly, and analysis of batteries to detect defects and/or better understand performance

Diagnoses and troubleshoots battery monitoring equipment as well as other associated vehicle (aircraft, land vehicle, submarine, robotic) electronic equipment related to EnerSys batteries

Provide technical support to end users through assistance in the selection of the appropriate product and battery technology followed by training on the proper use and maintenance of EnerSys batteries in their applications and then, as needed, help in resolving any application issues that may arise. Provide feedback to EnerSys Product Engineering so that continuous improvement in products is achieved and customer satisfaction is enhanced

Provide additional assistance on an as needed basis to other members of Sales, Service, and Engineering teams on special projects as they develop through the normal course of business. These could include, but are not limited to; customer visits, supplier visits, conference and trade show support, literature review and custom order reviews

Maintains a safe, orderly, and clean working environment

Qualification

Technical SupportBattery TechnologyMathematical CalculationsMicrosoft OfficeRegulatory Document InterpretationEffective CommunicationTeam Collaboration

Required

Minimum of 8 years of relevant industry experience and/or training

Strong ability to read and interpret business, technical, and regulatory documents

Effective written and verbal communication skills, including reports and presentations

Proficient in mathematical calculations (percentages, proportions, geometry, algebra)

Working knowledge of Microsoft Office, email, internet tools, and ability to learn EnerSys systems

Ability to obtain and maintain a U.S. Government Confidential security clearance

Willingness to travel overnight up to 25% for training, meetings, and customer support

Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee

Must be able to frequently bend; twist; reach; stoop; kneel or crouch

Must be able to differentiate colors

This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements

Preferred

Bachelor's degree in a technical discipline preferred; equivalent education plus industry or military experience considered

Benefits

Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays

Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate

Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan

401(k) Matching – 100% match at a 6% contribution level