Blue Grass Federal · 1 week ago
Retail Banking Officer
Paris,KY,US
Full-time
Onsite
Senior Level
5+ years expBlue Grass Federal is a community bank seeking a Retail Banking Officer to oversee day-to-day sales and operations within the retail bank. The role involves ensuring exceptional customer service, meeting sales goals, and maintaining compliance with banking regulations while also mentoring staff and managing operational effectiveness.
BankingFinanceFinancial Services
Responsibilities
Adds value as a key member of management; understands the business, financials, industry, customers and strategy
Implements strategies to accommodate current and future organizational plans, programs, and needs
Provides updates including progress reports, challenges and recommendations
As part of shareholder incentive program, responsible for helping BGF achieve growth goals, drive sales performance, and enhance small business development
Meets individual goals and target production standards and serves as the office’s primary customer relations representative
Resolves customer complaints; approves customer transactions and overrides; responds to customer inquiries; operates a teller window when necessary
Engages customers in meaningful conversations to determine their needs and assists the customer in choosing appropriate Bank products and services
Cross-sells bank’s products and services by using insights gained about the customer’s needs and meets established cross-selling ratios; provides investment, mortgage, and business banking referrals, and follows up on referral opportunities to achieve branch and Bank goals
Takes consumer applications; follows-up on the processing and closing of loans; opens and closes accounts with accuracy and in accordance to bank policy and applicable regulations
Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations
Directs activities of office staff to ensure achievement of bank goals including sales, cross-selling, and referrals of Bank products and services
Leads operations/sales meetings and other branch meetings. Shares important information and drives collaboration
Leads and participates in branch sales promotion campaigns including customer calling programs; coaches and mentors staff to ensure their use of appropriate sales skills and techniques; works with Marketing to ensure branch has effective marketing displays, signage, and materials; ensures the branch provides quality customer service
Schedules operational staff and monitors staff hours in accordance with branch staffing model
Ensures staff compliance with bank regulations, requirements, and procedures, and that staff follow operational and security policies and procedures; communicates and reinforces to staff changes in government regulations and the bank’s policies and procedures regarding lending, savings, and branch operations
Serves as Board-appointed Officer Positions
Maintains membership in approved community organizations and participates in community events/trade shows to develop and strengthen referral and customer relationships, and to develop business relationships with outside organizations
Establishes relationships with current business customers and expanding business relations to drive commercial sales via outside calling activities
Manages service providers and vendors effectively; structures relationships with service providers in a strategic manner; sets expectations; develops performance metrics; measures vendor performance, provides feedback and holds accountable. Serves as point of contact for all building maintenance, security, landscaping and equipment needs
Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations
Other Duties as assigned
Qualification
Required
A degree in Business, Economics, Finance/Accounting or Computer Science (or equivalent Business Analysis certification and/or relevant work experience) OR equivalent work experience
5+ years of banking experience, preferably within a community bank
Strong understanding of banking regulations
Proficiency in MS Office [Outlook, Excel, Word] or similar software
Preferred
Prior experience working directly with regulatory authorities, auditors, and Compliance and Information Technology
Laser Pro, Cleartouch, and various government and investor software/web portals
Company
Blue Grass Federal
Blue Grass Federal provides online banking, mortgage loans, mobile banking, business checking, commercial, and business lending.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Shanda Smith
President & CEO
Company data provided by crunchbase