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Jack Henry · 1 day ago

Senior SQL Technical Support Representative: Financial Crimes

Springfield, MO

Full-time

Hybrid

Senior Level

6+ years exp

Jack Henry & Associates is a company focused on delivering technology solutions for community banks and credit unions. They are seeking a Senior SQL Technical Support Representative to provide ongoing support for clients using their fraud prevention and compliance solutions, ensuring clients can maximize the potential of these technologies.

BankingEnterprise SoftwareFinancial Services

No H1B

Responsibilities

Monitors daily extract, transform, and data load processes for customers

Works to resolve issues promptly to ensure data accuracy and completeness

Provides troubleshooting and issue resolution via case or phone according to service level standards

Collaborates with internal Jack Henry partners and customers to resolve issues

Adheres to documented departmental and corporate standards

May perform other job duties as assigned

Qualification

SQLAzureTechnical SupportData AnalysisFraud Compliance ExperienceNetwork TroubleshootingCommunication SkillsOrganizational SkillsTime Management

Required

6 years of experience in a technical support role

4 years of experience writing queries for research in SQL Server or PostgreSQL

2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies

Experience researching, analyzing, and resolving complex problems

Excellent communication, customer interaction, organizational, and time management skills

Ability to serve in an after-hours on-call rotation

Preferred

Experience working in fraud or AML compliance within a financial institution

Experience working with bank or financial data and data relationships

Bachelor's degree in a technical discipline

Experience with network troubleshooting

Benefits

Outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees