Kennedy Krieger Institute · 2 days ago
Assistant Manager - Financial Counseling
801 N. Broadway
Full-time
Onsite
Mid, Senior Level
$57K/yr - $99K/yr
5+ years expKennedy Krieger Institute is seeking an Assistant Manager for Financial Counseling to assist in the daily operations of financial services. The role involves supervising staff, verifying patient insurance coverage, and ensuring accurate billing processes while maintaining high standards of customer service.
CommunitiesEducationHealth Care
Responsibilities
Provide daily supervision of Financial Counselor staff, including orienting, training, and monitoring proficiency of staff; conducting timely staff performance evaluations, including initial evaluations, annual appraisals, and follow-ups resulting from coaching or disciplinary actions; managing daily staff schedules to ensure appropriate coverage; and meeting regularly with Financial Counselor staff on all issues related to clearance. Creating a positive working environment and setting high work and ethical standards by providing leadership and a positive example to staff and customers
Verify, analyze, interpret, and document patient health insurance coverage, health plan provisions or other third-party payment plan arrangements for outpatient
Secure authorization for outpatient and day treatment programs. Evaluate funding sources and alternate funding sources of payment, following through until sources are exhausted or obtained
Interviews and counsels underinsured and uninsured patients to determine financial eligibility. Obtains necessary referrals, authorization and pre-certifications as needed
Provides cost estimates to patients, physicians’ offices, and payers as requested agencies using negotiated rates for outpatient and day programs. Determines patient liability, establishes, and coordinates payment arrangement information with Patient Accounting. Ensures accurate financial categorization, identifies appropriate guarantor, and updates system information accordingly
Monitor insurance benefit thresholds (concurrent review) and facilitate the acquisition of additional authorization as directed by the Clinical Care team
Assist with the tracking of departmental reports, including the Bad Debt report, and communicate solutions to the Senior Director and Patient Accounting
Support the Senior Director, Outpatient Services with developing, implementing, and maintaining Financial Counselor departmental training manuals, policies, and procedures for verification of benefits, rate negotiation, and performance standards for staff
Monitor patient insurance clearance for completion and audit Epic work queue to ensure complete and accurate information is entered into the system
Develop and maintain a quality assurance and quality improvement program to monitor compliance with procedures, quality of data, and effectiveness of systems while working with subordinates and the user community to continually improve the process and performance. Alerts Medical Care Center Director to patterns in problem areas to initiate situation resolution
Verifies and assures all accounts are prepared for billing to include supporting documentation and third-party billing requirements, and authorization codes. Ensures that all third-party identification codes are used correctly. Ensures timely processing of all accounts in the business office within established time frames by monitoring appropriate turnaround times
Attends and actively participates in department and facility meeting and classes, including annual fire, safety, and disaster programs
Qualification
Required
Associate's degree required. 2 or more years of relevant experience above the minimum required may be substitute for the education requirement at the discretion of the Senior Director, Outpatient Services
Minimum 5 years of relevant experience required, to include experience providing administrative support and patient services, such as registration and scheduling, in a healthcare setting
Minimum 2 years of experience managing Epic and clinical operations
Preferred
Bachelor's degree in human services related field or health care administration
Company
Kennedy Krieger Institute
Kennedy Krieger Institute helps children and young adults with disorders of the brain, spinal cord, and musculoskeletal system.
1001-5000 employees
H1B Sponsorship
Kennedy Krieger Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (13)
2023 (8)
2022 (15)
2021 (11)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.99MKey Investors
Government of United States of AmericaFCC
2023-01-15Grant· $1M
2020-05-19Grant· $0.99M
Leadership Team
Bradley Schlaggar
President and CEO
Amy Bastian
Chief Science Officer
Recent News
2026-01-11
Medical Xpress - latest medical and health news stories
2025-08-26
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