Community Health Systems · 7 hours ago
Switchboard Operator
Clarksville, TN
Part-time
Onsite
New Grad, Entry Level
0+ years expCommunity Health Systems is seeking a Switchboard Operator responsible for managing incoming and outgoing calls while providing routine information and dispatching calls to the appropriate departments. The role requires maintaining accurate communication and records, assisting with emergency communications, and ensuring professional interaction with patients and staff.
Health CareHospital
Responsibilities
Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations
Acts as an information hub by providing accurate assistance to patients, employees, and external customers
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries
Maintains detailed records of all pages, notifications, and calls as required by facility protocols
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
0-2 years of experience in customer service, call center, or healthcare setting required
Proficient in operating switchboard or telecommunications equipment
Excellent verbal communication and customer service skills
Ability to manage high call volumes in a calm and professional manner
Strong organizational skills with attention to detail
Capable of handling emergency communication processes effectively
Knowledge of hospital policies, codes, and procedures is a plus
Preferred
1-2 years of switchboard experience preferred
Company
Community Health Systems
Community Health Systems is one of the nation’s leading healthcare providers.
10001+ employees
H1B Sponsorship
Community Health Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.67B2025-07-28Post Ipo Debt· $1.79B
2024-05-21Post Ipo Debt· $1.12B
2023-12-11Post Ipo Debt· $750M
Leadership Team
Jason Johnson
SVP, Chief Accounting Officer
Hunter Phillips
Director Strategic Consumer Engagement
Recent News
Business Wire
2025-12-03
Morningstar.com
2025-11-05
PR Newswire
2025-10-28
Company data provided by crunchbase