Hilton New Orleans Riverside ยท 16 hours ago
Room Service Coordinator (Full-Time) *free parking*
New Orleans, LA
Full-time
Onsite
New Grad, Entry LevelHilton New Orleans Riverside is a leading global hospitality company dedicated to providing exceptional guest experiences. As a Room Service Coordinator, you will be responsible for coordinating department activities, managing room service orders, and ensuring guest satisfaction through effective communication and problem-solving.
Hospitality
Responsibilities
Collecting all tickets for incoming orders and assigning each one to a server according to the rotation schedule provided by the sign-in sheet
Logging & assigning all orders and amenities on the trip sheet while noting: where the order is going & who it is for, who is taking it, and when they left with the order. Also adding any special notes about the delivery
Responding to guest complaints in a positive manner, negotiating compromises, and implementing solution
Promptly answering Room Service calls, promoting QR code ordering, announcing menu items, and answering questions regarding preparation methods & options
Calling guests to clarify special requests or substitutions with On-Demand orders, providing clear, accurate and positive options when available
Processing payment for orders upon return of the IRD Server
Complying with accounting guidelines regarding receipt of payments, check total verification, and tip disbursement
Qualification
Required
Collecting all tickets for incoming orders and assigning each one to a server according to the rotation schedule provided by the sign-in sheet
Logging & assigning all orders and amenities on the trip sheet while noting: where the order is going & who it is for, who is taking it, and when they left with the order. Also adding any special notes about the delivery
Responding to guest complaints in a positive manner, negotiating compromises, and implementing solution
Promptly answering Room Service calls, promoting QR code ordering, announcing menu items, and answering questions regarding preparation methods & options
Calling guests to clarify special requests or substitutions with On-Demand orders, providing clear, accurate and positive options when available
Processing payment for orders upon return of the IRD Server
Complying with accounting guidelines regarding receipt of payments, check total verification, and tip disbursement
Demonstration of Hospitality - We're passionate about delivering exceptional guest experiences
Demonstration of Integrity - We do the right thing, all the time
Demonstration of Leadership - We're leaders in our industry and in our communities
Demonstration of Teamwork - We're team players in everything we do
Demonstration of Ownership - We're the owners of our actions and decisions
Demonstration of Now - We operate with a sense of urgency and discipline
Demonstration of Quality
Demonstration of Productivity
Demonstration of Dependability
Demonstration of Customer Focus
Demonstration of Adaptability
Benefits
Earn paid time off from day 1
Free parking and free meals
Option to be paid daily
Discounted hotel stays for team members and family and friends.
Debt free education
Company
Hilton New Orleans Riverside
Welcome to the Hilton New Orleans Riverside, a family driven culture in the heart of downtown.
Founded in 1977
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase