Amazon · 14 hours ago
Sr. NPI Engineering Program Manager, Reverse Logistics (RL)
Sunnyvale, California, USA
Full-time
Onsite
Senior Level
$174K/yr - $235K/yr
7+ years expAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. They are seeking a senior leader for their Hardware Service Engineering team to define the strategy for warranty and returns services of a new complex product while managing technical processes and ensuring compliance with serviceability standards.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Own the overall repair service cost-model and changes to the cost-model due to risk and plan of record changes
Define customer return screening and repair strategy for warranty and remorse returns
Develop repair processes and tooling (as needed) to support repair activities for a variety of products
Assure successful implementation into global and regional support strategies
Review and evaluate product designs for compliance with Design for Serviceability guidelines and standards
Provide tangible feedback based on results to improve product design features
Enhance field support productivity and effectiveness through improved hardware serviceability, driving opportunities into product design
Review HW designs during key build phases and ensure tooling and service solutions will meet requirements for product support, warranty costs and product launch schedule
Define spare part requirements and expected usage
Develop programs to reduce the need for new spare parts through refurbishment of previous used parts and for improvements on warranty costs
Develop repair processes for continued improvements on efficiency and reduced complexity in the operations
Travel Required up to 20% (Domestic and International)
Assess risk to service and repair customer offerings for new products beginning at concept
Enable closed loop feedback to design and product management
Identify opportunities to improve the design for serviceability and go to market (GTM) strategy for aftermarket support and pre-owned sales of Amazon Devices
Measure cost of service against financial targets
Qualification
Required
7+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred
Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase