Uber · 4 days ago
Manager, Premium Product Experience
Chicago, IL
Full-time
Onsite
Senior Level
$146K/yr - $162K/yr
5+ years expUber is seeking a Manager, Premium Product Experience to lead the end-to-end journey for their ultra-luxury offering. This role involves redefining luxury mobility by ensuring high service standards and optimizing the customer and chauffeur experience from booking to drop-off.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Design the End-to-End Journey: Build and refine the Service Standards, moving beyond app mechanics to define the physical experience (e.g., chauffeur attire, meet-and-greet protocols, in-car amenities)
Optimize the Booking to Completion Flow: Identify friction points in the reservation & ride app experience and partner with cross-functional teams to improve the experience
Drive Service Excellence: Develop specialized quality metrics that go beyond standard Uber ratings
Cross-Functional Leadership: Act as the voice of the customer & chauffeur to Product, Tech, and Marketing to ensure the digital experience reflects the physical luxury of the ride
Incident & Recovery Strategy: Partner with our support org to define the support processes needed for premium products
Qualification
Required
Bachelor's Degree in Hospitality Management, Business, Economics, or a related field
5+ years of experience in luxury hospitality, premium mobility, or high-end retail operations
Preferred
Luxury Mindset: Deep understanding of the 'chauffeur' vs. 'driver' distinction and what makes a 5-star hospitality experience
Analytical Rigor: Ability to use data (SQL preferred) to track experience health and identify systemic issues in the service chain
0-to-1 Experience: Proven track record of launching or scaling premium products where attention to detail is the primary competitive advantage
Stakeholder Influence: Experience navigating complex organizations and influencing Product/Tech roadmaps to support operational excellence
Empathy & Insight: Exceptional ability to anticipate guest needs and translate them into operational workflows
Benefits
Eligible to participate in Uber's bonus program
May be offered an equity award
Various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase