Sigmatech ยท 2 hours ago
Associate IT Support Specialist
Arlington, VA
Full-time
Onsite
Mid Level
3+ years expSigmatech, Inc. is involved in managing the Army's Security Assistance and Armaments Cooperation programs. As an Associate IT Support Specialist, you will provide hands-on technical support for DASA DE&C personnel, focusing on resolving user-facing technical issues and assisting with the administration of IT hardware, software, and network access.
E-LearningEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier 1 technical support for workstations, printers, and peripherals
Troubleshoot and resolve common hardware, software, and network connectivity issues on both NIPRNet and SIPRNet environments
Assist in preparing System Authorization Access Requests (SAARs) for government review and approval
Help with the creation, modification, and termination of user accounts for networks and mobile devices as directed
Assist in the management of government-furnished wireless systems and accounts
This includes supporting the issuance and recovery of mobile devices (e.g., cell phones, tablets), helping with account setup and configuration, and providing basic user support for connectivity issues
Assist with the full lifecycle of IT assets
Help receive, image, and issue new computers and mobile devices; maintain accurate inventory records under supervision; and prepare outdated equipment for disposal
Assist in the setup, operation, and troubleshooting of audio-visual (AV) equipment for meetings and conferences
Provide technical support for unclassified and secure video teleconferences (VTC/SVTC)
Support the technical liaison between DASA DE&C users and enterprise service providers (e.g., JSP, DISA, NEC)
Assist in tracking and reporting workstation compliance with security directives
Qualification
Required
Must possess and maintain a current Secret security clearance
Bachelor's degree in Information Technology, Cybersecurity, or a related field is required
A minimum of three to five (3-5) years of professional, hands-on experience in an IT help desk or desktop support role
Proficiency in troubleshooting Microsoft Windows operating systems and the Microsoft Office suite
Familiarity with Active Directory for user account management
Ability to follow procedures to troubleshoot hardware, software, and peripherals in both NIPRNet and SIPRNet environments
Working knowledge of network access request procedures (SAARs)
Excellent communication and customer service skills
CompTIA Security+ CE or another DoW 8570/8140 IAT Level II baseline certification is required to start or must be obtained within 6 months of hire
Preferred
CompTIA A+
CompTIA Network+
Relevant Microsoft certification (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate)
Company
Sigmatech
Sigmatech provides management, training, and eLearning solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Fee
Space Sys Engineering & Tech Asst (SSETA) support to the USSF/COO A - Satellite Control Network SME
Tim Adam, PMP
Vice President and Director, Washington DC Operations
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