The College Board · 1 week ago
Senior Director, Digital Product Operations
United States
Full-time
Hybrid
Director/Executive
$112K/yr - $160K/yr
10+ years expThe College Board is a mission-driven, not-for-profit organization dedicated to excellence in education. As the Senior Director, Digital Product Operations, you will lead the evolution of the Digital Product organization, driving operational strategies and ensuring effective product planning and delivery in a complex digital environment.
Education Management
No H1B
Responsibilities
Define and Lead the Product Operations Vision and Strategy (20%)
Establish the vision, structure, and success measures for the Product Operations function, ensuring it enables College Board’s Digital Product organization to deliver with clarity, alignment, and measurable impact
Build and manage a small, high-performing team responsible for executing Product Operations practices, providing mentorship, direction, and clear priorities
Develop and evolve the operating model that connects product strategy to execution, clarifying how planning, delivery, and measurement work together to drive business and mission outcomes
Define the standards and operating rhythms that allow product planning, delivery, and communication processes to scale effectively across College Board’s digital ecosystem
Drive Data-Informed Planning and Continuous Improvement (20%)
Ensure that data and insights are embedded throughout the product lifecycle, supporting evidence-based decision-making and continuous improvement
Partner with Product leaders to define key product and operational performance indicators used across all product teams
Oversee the integration of these metrics into planning, roadmapping, and retrospectives, enabling teams to measure outcomes, not just outputs
Champion the use of dashboards, analytics, and feedback loops to improve visibility, drive accountability, and inform prioritization
Promote a culture of curiosity and learning, helping teams connect performance insights to tangible improvements in product delivery and impact
Optimize Product Planning, Processes, and Tools (20%)
Lead the evolution of product planning and delivery frameworks that enable clarity, coordination, and scalability across 15+ product teams
Define and implement best practices for how teams manage and communicate cross-team dependencies during quarterly and annual planning
Oversee governance and optimization of core tools such as Productboard, Jira, and Confluence, ensuring consistency, accuracy, and effective collaboration
Establish roadmapping standards that align product roadmaps to shared goals, connected outcomes, and enterprise priorities
Drive continuous improvement of operational processes that balance agility with discipline, creating clarity and focus as the organization scales
Establish forums, rituals, and communication rhythms, such as product reviews, planning meetings, and release updates, that maintain transparency and alignment
Provide leadership with clear visibility into product health, delivery progress, and key risks through consistent reporting and narrative synthesis
Drive Go-to-Market Alignment and Organizational Readiness (20%)
Serve as the strategic bridge between Product and go-to-market teams, ensuring launches, updates, and feature rollouts are coordinated, communicated, and supported across the organization
Oversee planning and coordination of internal platform user acceptance testing (UAT) in partnership with Product Managers and Technology, ensuring new features and releases meet user, performance, and quality standards before launch
Define and standardize best practices for release management, including how product information, release notes, and updates are shared internally and externally
Partner with Product Management, Engagement and Reach, State and District Partnerships, Customer Engagement, and Operations to ensure teams are trained, prepared, and equipped with clear, accurate information about upcoming products and enhancements
Develop repeatable frameworks for launch readiness, internal enablement, and post-launch learning, ensuring that every launch drives both user and organizational success
Lead and Manage the Product Operations Team (20%)
Lead a team of Product Operations professionals responsible for enabling effective product planning, governance, tooling, and cross-functional alignment across the Digital Product organization
Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support to ensure team members meet and exceed goals, remain engaged, and contribute meaningfully to our mission
Cultivate an inclusive and high-achieving culture that enables all team members to live out College Board’s Operating Principles
Bring proven leadership experience and consistently embody College Board’s Manager Expectations in your work
Guide the team in developing scalable processes, high-quality deliverables, and effective partnerships across Product, Technology, Design, and go-to-market functions
Ensure the team continuously learns, adapts, and improves in response to data, user feedback, and organizational needs
Qualification
Required
10+ years of experience in product operations, with a strong focus on leading complex environments within digital product or SaaS organizations
At least 2+ years of people leadership experience, with a demonstrated ability to lead and manage teams effectively in large-scale SaaS environments
Demonstrated success designing and scaling product planning, governance, and delivery frameworks that drive operational excellence and cross-team alignment
Experience leading or partnering on data and metrics integration within product organizations, using insights, dashboards, and analytics to improve performance and decision-making
Deep knowledge of product lifecycle tools such as Jira, Productboard, and Confluence, and experience establishing governance and best practices for their use
Strong communication and collaboration skills, with the ability to align senior stakeholders across Product, Engineering, Design, and go-to-market functions
A track record of enabling effective go-to-market coordination, ensuring launches, release communications, and internal enablement efforts are seamless and informed by customer feedback
A strategic and inclusive leadership style: you set clear priorities, build effective team structures, plan for future needs, and foster a culture of belonging
A proven ability to drive performance and growth: you set high expectations, deliver real-time, evidence-based feedback, and coach team members to take smart risks, stretch their skills, and achieve meaningful impact
The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business
A passion for expanding educational and career opportunities and mission-driven work
Authorization to work in the United States for any employer
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning and applying new digital tools independently and proactively
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
Benefits
Annual bonuses and opportunities for merit-based raises and promotions
A mission-driven workplace where your impact matters
A team that invests in your development and success
Company
The College Board
College Board is a not-for-profit organization that clears a path for all students to own their future through the Advanced Placement Program, the SAT, Official SAT Practice on Khan Academy, BigFuture, and more.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Coleman
Chief Executive Officer
Daniela Berger Pollack
Chief Financial Officer
Recent News
2024-04-10
2023-02-15
2022-01-26
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