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Krispy Kreme · 19 hours ago

NYC Manager of People & Operation Services

New York, NY

Full-time

Onsite

Mid, Senior Level

$85K/yr - $85K/yr

3+ years exp

Krispy Kreme is a beloved sweet treat brand known for its iconic Original Glazed® doughnut. The Manager of People and Operation Services is responsible for overseeing hiring and recruiting functions, managing cash office functions, and ensuring optimal guest experiences while leading employee development and operational excellence.

Food and BeverageFood ProcessingHospitalitySnack Food

Responsibilities

Personnel Directing and developing employees including recruiting, interviewing, hiring, training, scheduling, safety education, supervising, performance reviews, dispute resolution and terminations

Build a team of customer-focused employees and fostering teamwork

Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

Ensure retail team schedules are completed and posted forecasting needs based on marketing and special events

Update all Communication Boards including keeping up with all required city and state postings

Demonstrate leadership in employee development

Daily responsibilities will also ensure management team is focused on both guest experience and maintaining operational excellence in flagship presentation

Assist in communicating to store employees and enforcing all policies, standards, and practices

Business Acumen Assist Management in completing and managing income and expense budgets, profit and loss, etc

Assist Management in completing required corporate reporting documentation, both financial and operational

Manage company resources responsibly including, inventory control

Manage financial duties, including cash office compliance

Protect company assets

Production Understand and implement store quality control procedures, including standards

Coordinate production schedules to meet customer demands and minimize labor hours

Inspect, troubleshoot, and assess any production or equipment problems

Ensure all products meet Krispy Kreme quality standards

Sales Work with the General Managers to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Assist the General Managers with maximizing retail and fundraising sales opportunities

Safety and Sanitation Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, etc

Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc

Leadership Communicate and model company standards and policies

Implement efficiently and effectively directives from operations, corporate, and divisional management

Develop and maintain store organization to promote efficient operations

Interface with corporate office personnel

Qualification

Management experienceLeadership skillsCommunication skillsFinancial managementOrganizational skillsTeam buildingBasic computer skillsCustomer focusProblem solvingAdaptability

Required

High school diploma or GED required

3-5 years management experience in a retail or QSR environment

Strong communication, organizational, and leadership skills

Pleasant disposition, sociable, accommodating nature, and enthusiasm

Self-motivation, creativity, and adaptability

Basic computer, telephone, and fax knowledge

Must be available for full time (40+ hours/wk)

Completion of Krispy Kreme sponsored training programs

Preferred

Post Secondary Education strongly preferred

Benefits

Weekly Pay

Career opportunities- we are growing!

Comprehensive benefits (medical, vision, and dental insurance)

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Company

Krispy Kreme

Glassdoor3.4

Krispy Kreme is a global retailer of premium-quality sweet treats and is famous for its original glazed doughnut. It is a sub-organization of JAB Holding Company.

Founded in 1937

Houston, Texas, USA

5001-10000 employees