Merrill Gardens · 5 hours ago
Technology Specialist II
Seattle, WA
Full-time
Hybrid
Mid Level
$37/hr - $49/hr
3+ years expMerrill Gardens is a privately-owned family company with a proud history of success, currently hiring a Technology Specialist II at their Corporate Office in Seattle, WA. The role involves delivering advanced technical support, troubleshooting hardware and software issues, and collaborating with team members to enhance IT support processes.
Health CareLifestyleReal Estate
Responsibilities
Providing support as a Technology Specialist I as needed
Delivering advanced technical support for complex hardware, software, and peripheral equipment issues
Troubleshooting and resolving hardware, software, and network-related problems
Working on assigned projects from the IT Support Desk Manager
Performing remote and in-person technical support for team members
Collaborating with Level I Technicians on escalated issues and providing guidance
Maintaining accurate records of customer interactions and resolutions in a ticketing system
Assisting with the development and implementation of new support processes and procedures
Escalating issues to and supporting Level III Technicians with root cause analysis
Conducting training sessions to educate end users on new technologies and procedures
Staying current with emerging technologies and industry trends
Other duties as assigned
Qualification
Required
Strong interpersonal skills both remotely and in person
Ability to communicate with customers effectively and respectfully
A customer service–oriented mindset — hospitable, patient, friendly, and professional
Ability to multitask while working in a fast-paced environment
Ability to work under tight deadlines
Positive attitude and strong problem-solving skills
Ability to work as part of a team and support fellow technicians
Preferred
Associate degree or related experience preferred
3+ years of related technical support experience
Benefits
Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance)
Company-paid Employee Assistance Program (EAP)
Hybrid work schedule
Paid time off – holidays, vacation, and personal days
401(k) with company match
Company-paid short & long-term disability insurance
Fitness reimbursement, pet insurance discounts, advanced pay, tuition reimbursement, and public transportation reimbursement
Company
Merrill Gardens
Merrill Gardens is a senior living company that offers a lifestyle for senior residents.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bonnie O'Brian
Resident Experience Partner
Recent News
2025-06-13
Company data provided by crunchbase