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Hawaii Engineering Services Inc. · 15 hours ago

Field Service Technician

Honolulu, HI

Full-time

Onsite

Entry, Mid Level

$50K/yr - $70K/yr

1+ years exp

Hawaii Engineering Services Inc. has been a leader in supplying Hawaii with wastewater and water equipment for over 25 years. The Field Service Technician will be responsible for the installation, maintenance, and repair of wastewater equipment while providing customer support and ensuring safety compliance.

Information Technology & Services

Responsibilities

Responsible for installing, calibrating, configuring, testing, maintaining, evaluating, troubleshooting, pre-commissioning, commissioning, and repairing as necessary, wastewater equipment manufactured by, but not limited to HES equipment, pumps, motors, valves, control panels, etc

Perform scheduled maintenance or repair of the equipment and all other associated equipment

Perform unscheduled maintenance or repair of the equipment and all other associated equipment

Perform installation of the equipment at customer sites as well as conducting pre-installation assistance

Review blueprints, plans, specifications, and other customer documentation to prepare for startup or service

Responsible for on-site training of customer personnel

Build customer relationships in a professional manner through solution-oriented communications and service, providing both on-site and telephone support

Work with engineering, project management group, and management to resolve escalated problems

Provide written reports to the Service Manager on all activities carried out on site and complete all required documentation in a timely manner

Make technical recommendations to maintenance technicians and or treatment plant operators

Work closely with the Service Manager, Project Management Team, and Service Team, to ensure that site work is carried out in the required order, for completion by the required time

Follow safe working practices on-site and report any breaches of health & safety manners to the Safety Coordinator and/or the Service Manager

To ensure that materials, tools, and equipment provided to you to carry out your work are kept safe, secure, and in good order

Ensure all tools and equipment are relevant, up to date and calibrated

Properly document, label, and return all defective parts utilized in the repair of the equipment

Educate the customer on basic operation of their equipment

Provide in-depth troubleshooting via phone with customers in the field

Maintain a professional appearance towards customers on the telephone and by correspondence as well as in person

Provide technical support to other Field Service Technicians in the field

Comply with all safety policies, practices, and procedures

Participate in proactive team efforts to achieve departmental and company goals

Accepts other responsibilities as requested by the Service Manager

Qualification

Technical Field ExperienceCustomer Service SkillsMechanical Repair SkillsComputer ProficiencyForklift OperationOral CommunicationWritten CommunicationTime ManagementTeam Collaboration

Required

You must be a current resident of Oahu to meet qualifications for this role

An Associate's degree in a technical field or equivalent mechanical-industrial repair/service work experience, minimum 1-2 years in related field or an equivalent combination of education and experience. Experience in an industrial setting is a plus

Must have attitude and aptitude to develop a high level of customer service skills, as well as the ability to respond quickly to service calls with good time management and planning

Must be motivated and fast paced personality with serious work ethic

Must work effectively with little or no supervision once trained/onboarded

Take responsibility to physically be able to perform the job requirements

Able to read, write and have good oral communications skills

Computer ability should be proficient for producing required reports

Must maintain a valid Driver's License to drive rental vehicles

Must be able to drive a forklift or able to be trained

Ability to travel within our territory which include the outer islands, Guam, Saipan, and American Samoa

Maintain company provided equipment and tools