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Community First Credit Union · 9 hours ago

Member Service Representative

Clearlake, CA

Full-time

Onsite

Entry Level

$19.28/hr - $23.93/hr

1+ years exp

Community First Credit Union is dedicated to providing exceptional member service and is seeking a Member Service Representative to perform a variety of account transactional duties. This role involves processing member transactions accurately, educating members on available products and services, and ensuring compliance with credit union policies and procedures.

Finance

Senior Management

Responsibilities

Process comprehensive, prompt, accurate and efficient member transactions, including deposits, share withdrawals, transfers, cash advances, issue cashier’s checks and money orders

Process loan and credit card payments; refer to the Collection Department when needed

Issue new debit cards, process the initial PIN and any PIN changes, capture and replace debit cards in the computer system

Obtaining proper identification, signature verification, verifying contact information and ensuring member profiles are up to date

Place appropriate share comments, account notes and alerts as needed

Assist with filling/balancing of teller cash recyclers and ATM’s as needed

Place holds on account deposits as per policy and procedures

Balance cash drawer and branch nightly according to CFCU performance standards

Process new check orders and re-orders for existing members

Basic knowledge of CFCU account types and loan products; refers members to FSR or management to facilitate new accounts or loans

Knowledge and ability of opening additional shares to existing accounts

Working knowledge of online banking, bill pay, mobile banking and other electronic services for cross-selling and resolving member issues

Knowledge of Wires, ACH, Draft, and Card disputes

Basic knowledge of wire requests and transfers

Basic knowledge of IRA account types, contributions, and distributions

Working knowledge of safe deposit boxes, conduct safe deposit box transactions as needed

Safeguard confidential member data by following all credit union policies and procedures including the Member Identification Program requirements

Greet and welcome members to the credit union in a friendly, welcoming and timely manner, treating all credit union members, volunteers and employees with a cooperative attitude

Address member requests knowledgeably and courteously, conveying trust and confidence with individualized attention to members and adhering to member service standards; seek internal resources for assistance as needed

Perform service dependably and accurately, cross-selling CFCU products and services at every opportunity

Maintain personal appearance, workstation, and manner of communication at the highest professional level according to credit union standards

Provide telephone support on the Direct Loan Queue and Contact Center Phone Queue during peak volume time as needed

Collaborate with team members and other departments to ensure seamless member service

Ensure compliance with all regulatory requirements and credit union policies and procedures

Successfully complete all required security, compliance and procedural training

Adhere to CFCU clean desk and security policies

Address internal and external audit findings

Attend and participate in regular departmental and company-wide meetings and training

Qualification

Member serviceCommunication skillsProblem-solvingComputer literacyBanking productsOrganizational skillsBilingual (Spanish)Interpersonal skillsWork under pressure

Required

Excellent member service and communication skills including written, verbal and listening skills

Communicate effectively with difficult members

Strong problem-solving abilities and attention to detail

Computer literate; ability to navigate multiple systems including Microsoft software programs

Strong organizational skills with the ability to manage multiple tasks and priorities effectively

Strong interpersonal skills with a pleasant, courteous demeanor and a customer-centric attitude

Ability to work under pressure in a fast-paced environment

Capacity to make decisions independently and effectively

Knowledge of all CFCU products and services

Perform other duties as assigned

Ability to travel to a variety of branch locations as needed for coverage

Available for flexible work hours

Saturday rotation via Phone, In-Person or Video appointment as needed

High school diploma or equivalent

Preferred

Bilingual (Spanish) preferred

One or more years' experience in a banking, customer service or retail position

Benefits

401(k)

401(k) 5% Match

401(k) matching

Dental insurance

Dependent care reimbursement

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Tuition reimbursement

Vision insurance

Wellness program

Company

Community First Credit Union

With over $2.8 billion in assets and 180,000+ members, Community First Credit Union invests in member and community relationships through smart checking account options, competitive loans, and excellent investment services.

Founded in 1935

Jacksonville, Florida, USA

201-500 employees