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Model 1 Commercial Vehicles · 22 hours ago

Director of Production Operations

Elgin, IL

Full-time

Onsite

Director/Executive

$125K/yr - $165K/yr

10+ years exp

Model 1 Commercial Vehicles is the nation’s largest dealership for commercial vehicles, committed to providing creative solutions and exceptional service to its customers. The Director of Production Operations will lead the company's four Production Centers, ensuring high-volume output and operational excellence while driving continuous improvement across all functions.

AutomotiveMechanical EngineeringRetail

Responsibilities

Lead production operations across Duncan, OK; Elkhart, IN; Summerville, SC; and Chino, CA, ensuring all locations meet production targets and delivery goals

Develop and execute strategic plans to increase capacity, expand throughput, and improve overall production performance

Implement standardized processes, workflows, and operating procedures across all production centers

Partner with OEMs to ensure build quality, correct specifications, and resolution of issues impacting production or customer requirements

Influence staffing levels, shift structures, and resource allocation to maximize facility output in partnership with local management

Work with production scheduling and forecasting teams to align staffing, capacity planning, and facility resources with corporate production targets

Ensure facilities are prepared for customer acceptance appointments, including unit readiness, documentation, and inspection preparation

Lead or co-lead daily and weekly production meetings to ensure alignment, resolve constraints, and improve on-time delivery performance

Ensure accurate and reliable production reporting with consistent communication to the executive team and cross-functional partners

Oversee customer acceptance readiness for fleet and transit deliveries, ensuring all units meet required inspection and acceptance criteria

Collaborate with local teams to ensure customer acceptance processes are executed consistently and documented properly

Approve and direct corrective actions for defects identified during customer inspections

Prioritize rework activities to support customer timelines and reduce cycle time

Partner with Warranty and Aftermarket teams to review quality trends, warranty claims, rework drivers, and production-related build standards

Support development and implementation of quality assurance processes and inspection procedures

Maintain a safe, efficient, and compliant working environment across all production hubs

Identify cost-saving opportunities in labor utilization, workflow efficiency, rework reduction, and facility operations

Coordinate internally across Sales, Planning, Warranty, Field Service, and Aftermarket Operations to ensure seamless resolution of customer acceptance findings and inspection-related issues

Collaborate with Sales and Planning to align customer delivery timelines with operational capacity

Participate in strategic planning for new facility expansions, equipment needs, and long-term production capabilities

Serve as an escalation point for operational challenges, OEM specification issues, or customer concerns requiring leadership involvement

Directly manage and develop the Production Operations Managers at each production hub

Set performance expectations, provide coaching and feedback, and ensure accountability to KPIs, quality standards, and production goals

Ensure all production teams execute customer acceptance processes consistently across all sites

Foster a culture of communication, teamwork, continuous improvement, and professional growth

Qualification

Production operations managementCapacity planningProcess standardizationAutomotive upfittingCross-functional leadershipContinuous improvementCommunicationTeam leadership