Delta Air Lines · 14 hours ago
IT Field Engineer
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelDelta Air Lines is seeking an IT Field Engineer to support their IT infrastructure across various environments including office settings, reservation centers, and airports. The role involves implementing and troubleshooting desktop devices, applications, and network systems, while providing on-site support and maintaining operational devices.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms
Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.)
Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request
Verify the asset in accordance with Delta policy prior to the move
Update asset management systems
Troubleshoot and resolve all hardware and software problems supported by Field Operations
Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys
Perform preventative maintenance on operational devices
Coordinate external vendor services
Install, customize, maintain, test, and troubleshoot operating systems and other systems software
Provide on-site, and on-call 7x24x365 support, as needed
Provide technical support, as needed, to the enterprise
Configure, install, maintain, test, and troubleshoot hardware systems
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
Coordinate activities with internal/external technology owners/service providers
May perform other duties as assigned
Qualification
Required
Troubleshooting skills (hardware/software), Windows 10 workstations and peripheral knowledge. The ideal candidate will have the above plus A+ Certification. Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds
Basic Network/server and application knowledge (Office 365, Outlook, etc.)
Ability to provide on-site, and on-call 7x24x365 support, as needed
Must have valid driver's license
Previous airline experience is ideal
Ability to work within a team environment
May require overnight travel
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level. Timely communication within the team, and not undermining each other, is critical. Share knowledge
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done
Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates, and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately
Patience - Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answer. Think outside the box for solutions, but stay within established standards, and seek second opinions
Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates, and resolves or escalates any problems that arise
Motivation - Demonstrate consistent drive to grow. Many of our candidates exhibit some of the requirements and qualities mentioned, but only recent instead of throughout the years being with the team. Therefore, their motivations and track records require more time to evaluate, especially when it comes to the qualities to follow
Documentation - Our projects and workloads can feel like we are working in silos, but part of communication is the ability to properly document everything for the team. Instead of keeping everything to yourself, a conscientious effort to label equipment, update assets, update port management, update photos, upload drawings etc. is a plus to help us help each other
Organization - Often, we are tasked with handling multiple, lengthy projects. This takes a lot of planning and preparation on top of day-to-day support. We need someone who is detail oriented in planning ahead, instead of panicking at the last minute, putting blame on others. A candidate with good organizational skills should also keep things tidy, such as neatly route cables, remove unused equipment, and not just install equipment haphazardly for others to cleanup later
Customer Conscious - We were taught to strive for zero downtime, which means working at all hours to accommodate operational needs, not for our own benefit and risk causing hardships for our customers and peers afterwards. This also requires double-checking, at times triple-checking, our work, and following up on unfinished work. As an example, volunteering to work overtime, but left kiosks with broken card readers at an outstation for months, is not a quality we desire in someone who wants to become part of engineer
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
Founded in 1928
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
2026-01-12
2026-01-11
Company data provided by crunchbase