Computacenter · 18 hours ago
Technical Success Specialist (Cisco CX
United States
Full-time
Remote
Mid Level
$100K/yr - $140K/yr
3+ years expComputacenter is a leading independent technology partner that helps organizations manage their IT infrastructure for digital transformation. They are seeking a Technical Success Specialist who will focus on driving customer adoption of technology solutions, ensuring customers realize the full value of their investments through onboarding, training, and ongoing support.
CRMHardwareInformation TechnologySoftware
Responsibilities
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
Build and maintain customer relationships by leading customer adoption, responding to customer inquiries, identifying and assessing customers’ needs, solving and/or referring customer problems
Drive Technical Adoption: Lead onboarding, training, and enablement sessions to ensure customers understand and efficiently utilize key product features
Customer Engagement: Build strong relationships with key stakeholders and serve as a trusted advisor to customers to understand their business objectives and align product usage to support achievement of business outcomes
Value Delivery: Analyze, identify, and communicate key adoption insights and recommendations for customers to derive maximum value from their technology investments
Problem Solving: Proactively identify and resolve customer challenges, collaborating with internal teams to address adoption barriers and mitigate risk
Product Expertise: Maintain product knowledge and any necessary certifications to support high quality customer guidance and best practices
Success Planning: Develop and execute success plans tailored to customer goals and ensure alignment across internal and customer stakeholders
Provide insight and drive innovative change to enhance the customer experience
Manage relationships with vendor(s) and support strategic alignment
Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
Understand and abide by all security and operational policies
Embrace and support Computacenter’s mission and core values
Qualification
Required
Bachelor's degree in Business, Information Technology or related field, or equivalent experience
Minimum of 3-5 years' experience in technology, engineering, or customer experience; preferably in the IT industry in SaaS or B2B environments
Strong technical aptitude and ability to understand and convey complex concepts to both technical and non-technical audiences
Legally eligible to in the United States
Exceptional verbal and written communication skills; able to build sustainable relationships through open and interactive communication
Highly organized; able to multi-task and work efficiently
Demonstrated problem-solving and analytical skills
Able to provide accurate, valid, and complete information by using the right methods and tools
Follow communication procedures, guidelines, and policies
Able to work independently and exercise personal discernment and discretion when making decisions and performing job duties
Attention to detail, consistent follow-up on all ongoing activities for the full lifecycle from project opportunity setup to project closeout
Able to work independently, as well as with peers
Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, SAP, Salesforce)
Preferred
Cisco certifications preferred (CCNA, Cisco Black Belt)
Firm understanding of and experience in how cloud-based tools can solve business problems desirable
Benefits
Competitive compensation plans
Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind
Company
Computacenter
Computacenter is an IT services company that provides infrastructure, digital transformation, consulting, and managed services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2009-10-27Acquired
1998-05-29IPO
Leadership Team
Mike Norris
Group CEO
Jurgen Strijkers
Managing Director
Recent News
2026-01-11
2026-01-08
2026-01-08
Company data provided by crunchbase