LanceSoft, Inc. ยท 15 hours ago
Senior IS Technician - Filed IT Support - in Denver, Castle Rock, Colorado Springs, Pueblo areas, CO
Castle Rock, CO
Full-time
Onsite
Mid, Senior Level
$20/hr - $24.97/hr
2+ years expLanceSoft, Inc. is seeking a Senior IS Technician for Field IT Support in Colorado. The role involves delivering technical support, performing maintenance tasks, integrating technology, and ensuring exceptional customer service while troubleshooting various systems in retail environments.
Information Technology
Responsibilities
Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision
Integrates new technology equipment into stores as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures
Working with a permanent CVS FTS employee, ensures IT parts, supplies, and equipment are installed and RMAd properly
Qualification
Required
2-5 years work experience in IT role
Proficient in MS office, Outlook, Excel, etc
Valid driver's license and reliable transportation
Previous hardware repair experience
Ability to work on their own
Lift 75lbs
Work flexible hours
Complete required paperwork
Excellent customer service skills
Background must include MVR for this role due to driving
Preferred
Certified Information Technology Professional (CITP) preferred (nice to have)
Benefits
Mileage reimbursement at 72 cents per mile.
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase