Business Development and Support Specialist jobs in United States
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LeadVenture® · 6 hours ago

Business Development and Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

LeadVenture is a market-leading SaaS provider focused on digital retailing and marketing solutions for various industries. They are seeking a Business Development & Support Specialist to help retailers connect with brand programs and assist with social media integration. This role involves engaging with dealers, providing support, and ensuring smooth setup of their Facebook Business Pages through the ThumbStopper platform.

Digital MarketingE-CommerceSaaSSoftware

Responsibilities

Conduct outreach via phone and email to onboard retailers into brand social programs
Assist retailers in enrolling and connecting their accounts, including linking Facebook Business Pages
Ensure product tiers are correctly set and maintained
Respond to retailer inquiries through assigned support tickets, ensuring resolution within 1 business day
Utilize tools such as ThumbStopper Central Command, Salesforce, and HubSpot to manage retailer accounts
Complete a minimum of 10 support tickets weekly
Re-establish and maintain connectivity for retailers’ Facebook pages
Collaborate with internal teams, including sales, tech, and executive leadership
Actively participate in scheduled meetings, team conversations, and Slack communication
Maintain a collaborative presence within team tools and systems

Qualification

SalesforceMicrosoft Office SuiteCustomer service experienceSocial media integrationClient relationship buildingVerbal communicationWritten communicationDetail-orientedOrganizational skillsAdaptability

Required

1–2 years of experience in sales, customer service, or a similar customer-facing role
Strong verbal and written communication skills
Detail-oriented and highly organized
Ability to prioritize tasks and manage time effectively under pressure
Coachability, adaptability, and ability to work independently
Proven ability to build and maintain client relationships
Proficiency with Microsoft Office Suite, Salesforce, Salesloft, and other CRM tools
Ability to meet clearly defined performance goals
High school diploma required
Prolonged periods of sitting at a desk and working on a computer
Ability to lift 10+ pounds occasionally

Preferred

Experience with Salesforce, Salesloft, and other sales-enablement tools is a plus
Proficiency in Microsoft Office Suite or related software

Company

LeadVenture®

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Fueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers.
dateFounded in 2020
location
Wilsonville, Oregon, USA
people-size1001-5000 employees
web-link
https://www.leadventure.com/

Funding

Current Stage
Late Stage

Leadership Team

K
Krissy Mullins
Chief Operating Officer
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Chengappa Chendira
Vice President & Managing Director - India
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Company data provided by crunchbase