Ultra Maritime · 13 hours ago
End User Support Analyst
Wake Forest, NC
Full-time
Onsite
Entry, Mid Level
2+ years expUltra Maritime is a company that pioneers delivering multi-mission solutions to protect and empower naval forces worldwide. The End User Support Analyst will provide IT support, diagnose technical issues, and assist internal customers with technology needs, while also managing patch implementations and ensuring customer satisfaction.
Aerospace
No H1B
Security Clearance Required
Responsibilities
Provides hands-on desk-side support for end user technical issues related to desktop/laptop hardware, operating system, and supported third party applications
General networking troubleshooting - TCP/IP, DNS, DHCP
Mobile device support – iOS and Intune
Completes work orders such as installing equipment, connecting and moving devices, including workstations, telephony hardware, and peripherals
Image, prepare and ship new hire / replacement equipment ensuring deadlines are met
Provides hands-on support for network and server teams when required
Troubleshoot and resolve technical issues or escalate more complex situations to the appropriate tier support teams or third-party vendors
Provide onsite white glove support, build robust relationships with executives, support staff, and visitors and promptly assist them with their questions, incidents, and service requests
Manage and implement patch management on local site infrastructure under the guidance and management of the wider IT functional teams
Occasional on-site weekend presence may be required to support business requirements
Qualification
Required
Obtain/maintain security clearance at the appropriate national / regional level
Typically, a Bachelor's degree (or equivalent) and 2+ years of customer facing IT role with MS Operating Systems and Windows based applications
Experience in system administration and networking fault diagnostics
Good knowledge of Active Directory and Group Policy
Must have excellent customer service skills
Knowledge of Microsoft Operating systems, Windows based applications is required
Excellent troubleshooting skills that include application diagnostics, hardware diagnostics and operating systems are required
Excellent communications skills, including verbal, written and interpersonal abilities
Ability to effectively prioritize multiple competing tasks, resource planning and travel itinerary
May be required to maintain security clearance
Preferred
Current MCSE or equivalent certification, CCNA or networking certificate (Desirable)
Knowledge of VMware and ESXi
Benefits
Medical
Dental
Vision
401k match
Paid time off
Family leave
And much more
Company
Ultra Maritime
Ultra Maritime is a provides application-engineered solutions in the key elements of mission critical & intelligent systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carlo Zaffanella
President / CEO
Recent News
2025-12-06
Company data provided by crunchbase