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HopeHealth, Inc. · 5 days ago

Customer Service Specialist

Florence, SC

Full-time

Onsite

New Grad, Entry Level

HopeHealth, Inc. is a healthcare organization seeking a Customer Service Specialist. The role involves providing direct customer service to both prospective and existing clients in a busy clinic setting, handling inbound phone calls, and ensuring high-quality communication and support.

Health CareNon ProfitPrimary and Urgent Care

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Greeting customers in a courteous, friendly, and professional manner using procedures learned during new-hire training

Listen attentively to customer needs and concerns; demonstrate empathy

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests

Work with current EPM software scheduling patient appointments as requested

Follow Provider templates as outlined

All patient demographic information must be included with each appointment; Patient appointments should be verified by using 2 identifiers to include name and date of birth

When scheduling New Patients, the new patient appointment script should be followed. Urgent needs should be scheduled or notify site director for assistance

Participation in training opportunities to enhance knowledge such as conferences and continuing education/in-service events

Other duties as assigned

Qualification

Customer service experienceEPM software knowledgeMicrosoft OfficeMultitaskingGeneral medical knowledgeEffective communication

Required

High School Diploma or Equivalent

Must possess the ability to multitask in a fast paced office setting

Valid driver's license

Be able to be flexible with his/her work schedule

Maintain current general medical knowledge

Understand company and program policies and procedures

Be aware of HopeHealth's mission, vision, and values

Knowledge of basic software applications such as Microsoft Office

Ability to communicate effectively utilizing both oral and written means

Must have direct client contact in order to provide program activities

Must be able to lift 50+ pounds

Use of computer for long periods of time

Must be able to sit, squat, lift, and stand as needed

Must possess a current driver's license and have dependable, reliable transportation

Preferred

Previous office /call center/ customer service experience

Company

HopeHealth, Inc.

HopeHealth provides integrated health services for more than 50,000 patients in areas surrounding Aiken, Clarendon, Florence, Orangeburg, and Williamsburg counties.

Founded in 1991

Florence, South Carolina, USA

501-1000 employees

https://hope-health.org

H1B Sponsorship

HopeHealth, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (4)

2023 (2)

2022 (2)

2021 (2)