Salesforce · 7 hours ago
Slack Customer Success Manager
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$135K/yr - $227K/yrSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The Slack Customer Success Manager is responsible for ensuring successful adoption and value realization for enterprise customers, acting as a trusted advisor and mentor throughout the customer lifecycle.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Empathize with every aspect of the customer experience, putting customers’ needs first
Throughout the customer lifecycle, you will be responsible for accelerating adoption, maturity and growth across Slack’s largest customers whilst ensuring each customer realises business value
You will work closely with our enterprise customers to understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers
You will understand how they work, their business challenges and mentor customers on how to use Slack to communicate, collaborate and work more productively
Optimally prioritise your portfolio to deliver business outcomes, with an emphasis on both driving growth as well as securing retention
You will lead a cross-functional partnership across your named customer(s) and Slack and identify new ways our platform can differentiate them in the market
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
You will craft joint customer success plans that include agreed upon scope, goals, timelines, customers, success metrics and build plans to overcome barriers to customer advocacy, expansion and/or retention
Facilitate workshops with customers on best known practices, including sponsorship, governance, operating model, adoption, internal Champions network, platform maturity, and adoption techniques
Facilitate Executive Business Reviews with economic decision makers and Slack executive sponsors, where we share back value realised, celebrate shared successes, and course correct where vital
Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
Qualification
Required
You are passionate about the future of work, and positively impacting the working lives of people in large organizations
This is a demanding role that requires strong leadership, committed priority management and high emotional intelligence
You are an excellent teammate who has a consistent record of excelling in fast-paced environments and taking initiative!
Relevant work experience in customer-facing customer success, account management or strategic consulting roles
Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a sophisticated organization
You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and day-to-day users of the software
Ability to cultivate and own VP+ executive sponsor relationships
Diplomacy, tact, and poise under pressure when working through customer issues
Preferred
SaaS experience preferred
Experience in an enterprise solution sales environment and ability to partner with Account Executives in their development and closure of sales opportunities is preferred
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
Founded in 1999
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
Company data provided by crunchbase