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Montgomery County Government · 21 hours ago

Office Services Coordinator, Grade 16

Rockville, MD

Full-time

Onsite

Mid Level

$58K/yr - $85K/yr

4+ years exp

Montgomery County Government is the most populous County in Maryland and is committed to providing essential services to its residents. They are seeking an Office Services Coordinator to support the Department of Health and Human Services by providing administrative support and serving as a liaison among various offices and agencies.

GovernmentNon Profit

Responsibilities

The Office Services Coordinator serves as a liaison between the OESS senior administrator’s office, Children, Youth and Family Service’s Chief’s office, the Social Services’ Officer’s office, OESS managers, DHHS service area offices, the community, and state agencies

The position provides direct office support to the senior administrator’s office managing calendar and events, tracking documents and following up with inquiries, screening incoming telephone calls, documenting, and providing updates and feedback to the senior administrator

This position requires operation of various federal/state/local database systems to retrieve and upload sensitive information, maintain statistical data, and compile various reports

The incumbent adheres to established customer service guidelines and procedures to exercise sound judgement, courtesy, and timely response to inquiries, manage constituent services issues, and follow up with internal and external customers

This includes channeling constituent services issues and referrals, through the Constituent Services team under the Social Services Officer’s office, etc

In providing administrative support, this position is responsible for routing Memorandums of Understanding (MOU’s), Grants, Contracts, formatting and editing written correspondence and reports, meeting coordination, etc

As a Coordinator, this position serves as the first point of contact for the senior administrator, staff, and other County employees, outside agencies, elected officials, and the public

For Fiscal duties, projects, and other office responsibilities, this position is responsible for ordering supplies, preparing mileage, mail handling, managing calendar, and other duties as assigned

Qualification

Microsoft Office SuiteOffice support experienceOral communication skillsWritten communication skillsEmotional intelligenceCustomer serviceCultural diversity experienceAdministrative knowledge

Required

Four (4) years of progressively responsible office support experience

Graduation from high school or High School Certificate of Completion recognized in the State of Maryland

An equivalent combination of education and work experience may be substituted

Preferred

Demonstrated strong oral and written communication skills

Experience in providing cutting-edge supports to executive/senior-level positions

Proficient in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and other innovative electronic automated systems

Demonstrated emotional intelligence and experience working with culturally diverse populations and providing excellent customer service

Administrative knowledge in managing and tracking information, implementing policies, rules, regulations, and procedures governing the initiation, preparation, and processing of administrative actions. E.g. MOUs, Contracts, Grants, Memorandums, etc