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Inside Higher Ed · 11 hours ago

EDP Systems Analyst IV-Network Operations

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $90K/yr

5+ years exp

Bunker Hill Community College (BHCC) is one of Massachusetts' largest community colleges, serving approximately 16,000 students annually. The EDP Systems Analyst IV in Network Operations will provide technical support, maintain network communications, server infrastructure, and ensure the security and availability of services for the college's staff, faculty, and students.

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Responsibilities

Perform troubleshooting and resolution of network security and system administration issues

Monitor and maintains the security, health, and integrity of its network infrastructure

Provide support for new staff and faculty user account creation and user accounts, terminations as communicated by Human Resources

Provide support for new student account creation

Work with and manage telephone/voice, faxing and printing related services

Work with third-party contracted managed services vendors, including but not limited to Office365, Barracuda Email services, and CrowdStrike Anti-Virus

Identify user needs and resolve through appropriate technical infrastructure and services

Monitor and resolve IT Network Operations helpdesk requests, act as Tier IV escalation for Tier I, Tier II, Tier III support staff

Administration of switches, firewalls, phone systems, WIFI

Apply security updates and patches to various network infrastructures

Deploy and maintain network servers, including Windows OS and Linux OS

Occasional travel to other Bunker Hill campuses (Chelsea and China town) to perform related network administration and support duties as needed

Performs other duties as assigned

Qualification

Network securitySystem administrationMicrosoft Active DirectoryWindows ServerLinuxOffice 365Network infrastructureCrowdStrikePowerShellMulti-tasking

Required

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below

Substitutions: I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience

II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience

III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience

IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience

V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming maybe substituted for a maximum of one year of the required (A) experience

VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience

Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed

Preferred

Experience supporting and administering Microsoft Active Directory Services

Experience supporting Office 365 Applications administration cloud and related services

Experience installing, supporting, and maintenance of Microsoft Windows Server Operating Systems, Linux, and VMware

Experience implementing, supporting and troubleshooting network infrastructure devices in a large production service environment, including switches, routers and firewalls

Experience with management and usage of multi-factor authentication solutions

Experience working with CrowdStrike security tools

Experience with PowerShell or other scripting tools

Ability to prioritize multiple responsibilities, multi-task and work effectively with other members of the technical team(s)

Ability to work occasional after-hours support as authorized

Ability to work remotely if needed or be onsite as scheduled and travel between three campus locations