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Independence Realty Trust Inc. · 2 days ago

Resident Relations Manager

Smyrna, Tennessee, United States

Full-time

Onsite

Mid Level

3+ years exp

Independence Realty Trust Inc. is a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. The Resident Relations Manager provides vital support to the General Manager, acting as the primary point of contact for residents, handling communications, resolving concerns, and enhancing the overall resident experience.

Property ManagementReal EstateReal Estate Investment

Responsibilities

Assist the General Manager by overseeing daily operations when they’re at the sister property

Be the go-to expert and friendly face for resident questions, concerns, and everyday needs

Jump in on leasing efforts—greet prospects, give engaging tours, follow up with leads, and help future residents find their perfect home

Keep things running smoothly by processing lease applications, screening applicants, and ensuring all paperwork is in order

Build strong relationships through clear communication with both current residents and prospects

Monitor local market trends and help the team stay competitive

Lead the charge on resident renewals and retention—because keeping happy residents is what it’s all about

Own our online reputation—manage social media, respond to reviews, and keep our digital presence positive and engaging

Qualification

Multifamily property managementMicrosoft OfficeEntrataFair Housing lawsCustomer serviceCommunication skills

Required

Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook)

Familiarity with Fair Housing laws and leasing regulations

Must have a valid driver's license, reliable transportation, and be open to limited travel (up to 10%)

Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date

Preferred

3+ years of experience in multifamily property management preferred

Entrata experience a plus

Benefits

Comprehensive Training

Growth Opportunities

Recognition & Appreciation

Stability & Success

Excellent Compensation

Employee Ownership

Benefits

Best-in-class medical, dental, and vision insurance

Rent discounts

Generous PTO

Paid holidays

100% company-paid insurance (Life, AD&D, and Long-Term Disability)

401(k) with a 100% company match (up to 4%)

Company

Independence Realty Trust Inc.

Independence Realty Trust ("IRT") (NYSE MKT: IRT) is a publicly traded real estate investment trust (REIT) which owns and manages communities containing more than 38,000 apartment homes in the Southeast and Midwest regions of the United States.

Founded in 2009

Chicago, Illinois, USA

501-1000 employees