Apply on Employer Site

Frontier Behavioral Health · 3 hours ago

Business Application Analyst

Spokane, WA

Full-time

Onsite

Mid Level

$33.43/hr - $40.73/hr

3+ years exp

Frontier Behavioral Health is a non-profit organization in Spokane with over 100 years of experience in providing behavioral health services. The Business Application Analyst is responsible for supporting, configuring, and maintaining business applications, troubleshooting end-user requests, and assisting with data management and reporting tasks.

Health CareMedical

Responsibilities

Assists the Data and Applications Manager, and Chief Information Officer, as needed

Serve as a backup to the Sr. Data Analyst and/or other System Administrators in the related support capacities

Assists with the internal Technical Training needs of the agency, as needed

Assists in the areas of Application Support

Assists with initiative-based reporting, such as the Prescriber Productivity, and Director Productivity Reports

Participates in discovery, analysis, and data migration and conversion for new systems

Meet critical deadlines for data conversion and system implementations, both upgrades and new systems

Ensure the accuracy of data conversions, data pulls, stored procedures, and other database-related functions

Manage system security for HRMS, Document Management, and other business systems as needed

Act as primary escalation liaison with vendor support as needed. Process system support tickets and troubleshoot discrepancies internally and with external vendors as needed

Assists in report and/or form building and testing

Participates in in-house training with content experts, as well as outside study of SQL- related tasks

Fulfill high volume of reporting and integration requests and handle the needed maintenance of the existing reports

Working with complex and highly integrated systems, e.g. the EHR, HRMS, and Document Management systems

Provide backend system support and supporting the end users, as well as working on system configurations, testing, and triaging calls in support of all FBH applications, including legacy systems

Participates in On Call and/or after-hours support rotation as required

Resolves issues in a timely manner during regular scheduled hours and after hours, as needed

Effectively communicates relevant IT-related information to superiors

Achieves excellence in all areas of business

Champions change and effectively manage the implementation of new ideas

Reinforces team approach throughout practice both on FBH projects and external initiatives

Supports and solicits input from team members at all levels within the organization

Communicates effectively with FBH staff to identify needs and evaluate alternative business solutions and strategies

Continually defines ways to increase internal and external customer satisfaction and deepen customer relationships ensuring a positive experience with FBH IS

Lends expertise to internal teams and task forces

Ensures compliance with standard FBH policies and procedures

Assists in Disaster Recovery planning and backup routines

Other duties as assigned

Qualification

SQLMicrosoft Office SuiteTechnical WritingIT SupportData AnalyticsCustomer ServiceCommunication SkillsTeam Collaboration

Required

Three or more years' experience supporting computer applications including Microsoft Office Suite products, technical writing experience

Preferred

Relevant Associate's degree such as but not limited to, Health Information Technology, Data Analytics, or Information Technology, or five years' experience in relevant IT fields

IT support, including working knowledge of Microsoft Office Suite products, intermediate knowledge of SQL, and strong customer service skills is preferred

Certifications in knowledge-based areas