ServiceNow · 6 hours ago
Director, Sales Onboarding Delivery
San Francisco, CA
Full-time
Hybrid
Director/Executive
$181K/yr - $317K/yr
8+ years expServiceNow is a global market leader in AI-enhanced technology, aiming to make the world work better for everyone. The Director, Sales Onboarding Delivery will lead the quality and consistency of onboarding experiences for the global sales organization, focusing on developing a high-performing Sales Trainer team and embedding AI tools into the onboarding process.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead, coach, and develop a global team of Sales Trainers, setting clear expectations for sales credibility, facilitation excellence, coaching effectiveness, and AI-first behaviors
Establish and enforce global onboarding delivery standards, ensuring consistent, high-quality experiences across regions
Raise the sales acumen and enterprise selling fluency of the trainer team through active coaching, observation, feedback, and performance management
Facilitate select, high-impact onboarding moments (approximately 15–20%), modeling best-in-class sales facilitation and AI-enabled coaching
Embed AI-native tools into onboarding delivery, trainer workflows, and coaching practices, partnering with AI-Native, GTM, and Enablement teams
Use learner feedback, performance data, and AI-driven insights to continuously improve delivery quality, seller readiness, and scalability
Partner cross-functionally to align onboarding delivery with sales methodology, GTM strategy, and global readiness priorities
Provide Sales and Enablement leaders with clear insights into trainer performance, onboarding effectiveness, and seller readiness trends
Work across global time zones to support regional teams and deliver experiences as needed
Qualification
Required
8–12+ years in Sales Enablement, Sales Training, or Enterprise SaaS sales, with direct people leadership experience
Proven success leading and developing teams in a performance-driven, customer-facing environment
Demonstrated ability to lead with empathy and values-based leadership, building trust and psychological safety while delivering clear, actionable feedback
Deep understanding of enterprise sales cycles, value selling, MEDDICC/MEDDPICC, Challenger, buyer alignment, and customer value realization
Strong sales credibility, with the ability to coach others on real customer conversations and complex deal execution
Demonstrated ability to lead teams through AI adoption and behavior change, setting clear expectations and coaching against outcomes
Excellent executive presence, communication, and storytelling skills; able to translate strategy into clear standards and action
Comfort operating in ambiguity and partnering across global teams and time zones
Familiarity with modern enablement and sales systems (Zoom, Teams, LMS platforms, Seismic, Intrepid, CRM platforms such as Salesforce or Dynamics)
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase