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BuildOps · 1 day ago

Customer Success Manager

Los Angeles, California

Full-time

Hybrid

Mid Level

$85K/yr - $100K/yr

BuildOps is a fast-growing technology startup focused on providing innovative software solutions for commercial contractors. The Customer Success Manager will be responsible for enhancing customer satisfaction and retention by developing success plans, monitoring customer health, and advocating for customer needs within the company.

Commercial Real EstateInformation TechnologyMobileSoftware

Responsibilities

Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products

Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential

Identify customer’s business workflows, pain points, and goals to develop solutions and workflows that meet their goals

Monitor customer health metrics and usage data to proactively address issues and drive adoption

Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly

Develop customer references, success stories, and identify referral and expansion opportunities

Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team

Travel onsite to our customers’ office locations in order to assist with their initial BuildOps implementation and develop success plans

Qualification

Customer successAccount managementSalesforceGainsightService CloudJiraAnalytical thinkingEmpathyCommunication skillsOrganizational skillsFast learning

Required

Customer success, account management, or relationship management experience

Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types

Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner

Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals

Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment

Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira

B.A. or B.S. degree