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National Association of Latino Healthcare Executives · 2 hours ago

Systems Administrator III, Health Systems &#8211; Cadence &#8211; NW/SCAL/GA

Portland, OR

Full-time

Onsite

Mid Level

The National Association of Latino Healthcare Executives is seeking a Systems Administrator III for their Health Systems division. The role involves system build, testing, validation, and support of applications, particularly focusing on electronic health records and Epic software, while also serving as a liaison between users and implementation staff.

Health CareHospitalMedical

Responsibilities

Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate

Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback

Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions

Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues

Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement

Assists technical and project team members to resolve system problems and application-specific issues

Escalates identified issues, risks or problems to lead administrators according to processes

Plans and performs complex system configuration

Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback

Defines and tests maintenance and refresh activities

Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure

Assists with application-oriented administration and technical support for production and non-production environments

Supports vendor support activities, as appropriate

Recommends and executes performance tuning and optimization activities

Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others

Qualification

Epic softwareSystem configurationClinical systems knowledgeTroubleshootingDocumentationCommunicationCollaboration

Required

Clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record

In depth and precise investigation and documentation of future-state operational specifications and application functionality

Analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software

Developing and documenting internal procedures that will be used in conjunction with Epic applications

Completing work assignments by applying up-to-date knowledge in subject area to meet deadlines

Following procedures and policies, and applying data and resources to support projects or initiatives

Collaborating with others, often cross-functionally, to solve business problems

Supporting the completion of priorities, deadlines, and expectations

Communicating progress and information

Identifying and recommending ways to address improvement opportunities when possible

Escalating issues or risks as appropriate

Pursuing self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers

Listening, responding to, and seeking performance feedback

Acknowledging strengths and weaknesses

Assessing and responding to the needs of others

Adapting to and learning from change, difficulties, and feedback

Meeting timelines to drive the delivery of appropriate, sustainable, and prompt solutions

Providing first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues

Supporting stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement

Assisting technical and project team members to resolve system problems and application-specific issues

Escalating identified issues, risks or problems to lead administrators according to processes

Planning and performing complex system configuration

Supporting communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback

Defining and testing maintenance and refresh activities

Participating in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure

Assisting with application-oriented administration and technical support for production and non-production environments

Supporting vendor support activities, as appropriate

Recommending and executing performance tuning and optimization activities

Creating documentation of new and existing system configuration and procedural information, and reviewing documentation of others