Flexport · 10 hours ago
Integration Support Engineer
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$82K/yr - $102K/yr
5+ years expFlexport is a company dedicated to making global commerce easier and more accessible. They are seeking an Integration Support Engineer to support integrations between Flexport and its customers, ensuring efficient data exchange and resolving integration issues. The role involves collaborating with internal teams, educating users, and optimizing processes to enhance integration success rates.
Freight ServiceLogisticsShippingSoftwareSupply Chain Management
Responsibilities
Proactively support the integrations running in our production environment. This would include monitoring and triaging the inbound requests, providing support for integration issues, owning investigations end to end and contribute to the integration support knowledge base
Partner with internal operations, business and technical teams to drive the success rate of these integrations to help bring maximum value to our customers. Lead meetings with customers/third parties by involving required internal team members to help resolve any issues
Become a technical expert in the logistics space and develop a deep understanding of new and existing integrations, EDI standards being used by our larger partners for logistics data, Boomi (our iPaaS), and Flexport public (and private) APIs
Work efficiently to contribute to a high success rate across all support SLAs by identifying opportunities to optimize existing processes as well as product inefficiencies and also help educate our users on best practice guidelines and overall integration success guidelines
Create and maintain required charts, dashboards to monitor the health of integrations
Assist in diagnosis of integration issues in production and aggregate feedback to recommend improvements
Share insights and lessons learned about the integration issues you come across with your Flexport Ecosystem peers to continuously improve our processes and efficiency
Qualification
Required
Bachelor's degree in a technical field and relevant work experience of minimum 5-7 years
Experience with data analytics, data manipulation and systems integration involving APIs, EDI and other data formats using different connectivity methods
Experience using various tools to debug/monitor the transactions like postman, SQL clients, reporting tools like looker and experience working with AWS infrastructure including EC2, S3, SQS and others
Ability to effectively support integrations between Flexport and our customers to achieve a high success rate of these integrations. Work with various internal teams and external partners. Should have passion for helping our users excel with our integrations, offering best practice guidance when opportunities arise
Ability to prioritize, focus, and adhere to support SLAs and should be able to manage multiple priorities and tickets with organizational and time-management skills
Strong analytical and problem solving skills paired with a persistent, proactive, results-oriented mindset, excellent verbal and written communication
Initiative and positive attitude with a desire to learn and seek answers independently and curiosity to explore the technical side of supply chain / logistics industry
Preferred
Experience with file formats including EDI, CSV, XML or JSON a plus
Experience with EDI ANSI X12 and EDIFACT standards for logistics industry a plus
Experience supporting or using the integration platforms like Boomi, Webmethods, Tibco etc a plus
Company
Flexport
Flexport is a full-service global freight forwarder and logistics platform using modern software to fix the user experience in global trade.
1001-5000 employees
H1B Sponsorship
Flexport has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (30)
2023 (143)
2022 (121)
2021 (55)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$2.7BKey Investors
ShopifyKohlberg Kravis RobertsSoftBank Vision Fund
2024-01-19Convertible Note· $260M
2023-08-30Series Unknown
2023-07-01Secondary Market
Leadership Team
Ryan Petersen
Founder and CEO
Stuart Leung
Chief Financial Officer
Recent News
felicis.com
2025-12-30
FundersClub
2025-12-29
2025-12-29
Company data provided by crunchbase