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A. Duie Pyle, Inc. · 9 hours ago

Customer Service Representative

West Chester, Pennsylvania, United States

Full-time

Onsite

Entry Level

1+ years exp

A. Duie Pyle is a family-owned company dedicated to exceptional customer service and empowering employee success. They are seeking a Customer Service Representative to manage inquiries, schedule shipments, handle requests, resolve issues, and ensure clear communication to deliver exceptional customer service.

Transportation

Responsibilities

Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges

Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues

Scheduling delivery appointments and handle re-consignments

Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments

Ensuring the accurate billing of shipments

Compiling and delivering custom reports; performing daily audits of reports

Documenting all customer interactions for follow up and record keeping purposes

Assisting customers with “My Pyle” registration and utilization of our web site

Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)

Qualification

Customer service experienceMS Office proficiencyTask prioritizationAttention to detailTeam collaboration

Required

Experience in a fast-paced work environment; strong attention to detail

Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills

Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team

Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays