Amivero ยท 5 hours ago
API Technical Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expAmivero is a company dedicated to delivering digital services that enhance federal government operations. The API Technical Support Engineer will provide technical support for API integrations, troubleshoot complex issues, and mentor staff while collaborating with both technical teams and customers.
AnalyticsCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Act as the primary technical liaison between engineering teams and the Customer First staff, translating technical resolutions into actionable customer guidance
Provide Tier I-III support for API-related issues, including integration errors, authentication failures, connectivity problems, schema mismatches, and performance concerns
Diagnose and troubleshoot APIs across environments leveraging Ruby, Java, Drupal, AWS, Kubernetes, and CI/CD pipelines
Monitor and analyze API performance and system health, escalating critical incidents per SRE and security protocols
Partner with Customer First API Coaches to coach external users on effective API adoption, developer portal usage, and best practices
Document and maintain knowledge base articles, FAQs, and integration guides, ensuring customer-facing content is accessible and accurate
Collaborate with engineering, DevOps, and SRE teams to address recurring technical issues and feed insights back into product improvement
Proactively identify patterns in customer issues to recommend product or documentation changes
Adhere to client policy guidelines across technical, security, and IT domains
Qualification
Required
5+ years in technical support, developer relations, or API product support (Tier II/Tier III level)
Strong knowledge of APIs (REST, JSON, XML, authentication methods like OAuth2, API keys, JWT)
Demonstrated experience troubleshooting API integrations in enterprise environments
Ability to read/debug code in Ruby and Java to support troubleshooting and relay findings to developers
Familiarity with Drupal-based developer portals and API documentation frameworks (e.g., Swagger/OpenAPI)
Practical knowledge of AWS, Kubernetes, CI/CD pipelines, and monitoring/observability tools (e.g., Splunk, Datadog, CloudWatch)
Strong communication and relationship-building skills to engage technical and non-technical stakeholders
Prior experience supporting developers and technical end users in high-visibility or production environments
US Citizenship Required to obtain Public Trust
DHS USCIS Public Trust preferred
Preferred
Experience in customer-facing technical roles (solutions engineer, technical account manager, developer advocate, or support engineer)
Git/GitHub proficiency and CI/CD exposure
Familiarity with federal IT environments or DHS/USCIS systems
Knowledge of Linux/Unix command line for diagnostics
Understanding of basic networking (HTTP, SSL/TLS, DNS, proxies)
Prior experience supporting developers or technical end users
Benefits
Workforce development initiatives
A stipend for ongoing tech training
A flexible work schedule
Retirement support
Incentives for meeting performance targets
Family events
Volunteer opportunities
Referring great professionals
Company
Amivero
Amivero offers systems modernization, data analytics, digital transformation, and cybersecurity services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Olivia Trivisani Bowker
Founder and CEO
Angela Leno
Chief Operating Officer (COO)
Recent News
2025-12-24
Washington Technology
2025-05-17
Company data provided by crunchbase