Florida Detroit Diesel Allison · 4 days ago
Site Customer Service Supervisor
US-TX-Channelview
Full-time
Onsite
Mid Level
3+ years expKirby Inland Marine LP is seeking a Site Customer Service Supervisor to oversee all operations at the assigned facility. This role includes managing customer service aspects, supervising tankering operations, and ensuring compliance with safety and operational standards.
Oil & Energy
Responsibilities
Serve as the single point of contact representing Kirby to facility management, employees, and customers
Oversee all tankering and facility operations, including scheduling, supervising transfer operations, and conducting audits and assessments
Manage tankermen schedules and manpower requirements, ensuring appropriate oversight and support
Investigate service failures and incidents, lead on-scene response, and coordinate with internal departments to resolve issues and meet customer needs
Develop and maintain relationships with docks and terminals to ensure the highest level of service
Support lightering operations and distribute supplies as needed
Provide training, performance feedback, and employment actions for tankermen, including assessments for promotions and discipline
Ensure compliance with all safety, regulatory, and operational standards
Manage a flexible schedule, including nights, weekends, and holidays, to meet operational demands
Qualification
Required
Minimum 3–5 years' experience in the marine industry, with thorough knowledge of tank barge operations and Kirby equipment
Current DL endorsement required
Valid driver's license with a clean record
Ability to pass all required physical and regulatory certifications
Strong organizational, communication, and decision-making skills
Proficient in Microsoft Office (Word, Excel, PowerPoint) and relevant operational software
Ability to work effectively with internal and external customers and manage multiple priorities
Ability to pass an eye test required to obtain merchant mariners document
Hearing as required to obtain a merchant mariners document
Sense of smell sufficient to detect presence of potentially dangerous chemical vapors
Ability to wear gloves, goggles, rubber boots, slicker suit, steel-toed boots, hard hat, five-minute escape pack, negative pressure respirator or positive pressure respirator
Ability to endure harsh environments including extreme temperature, rain, ice, sleet, wind wave action
Ability to endure long hours during transfers
Ability to swim
Ability to use firefighting/spill containment equipment
Employee will be subject to a physical examination by a Kirby Corporation-appointed physician
Ability to walk 2-3 miles per day
Ability to step vertical height differential approximately two feet vertical and two feet horizontal
Ability to step across, up, down, or over an obstacle to gain access to docks from the barge to the boat or from boat to the dock
Ability to extend arms fully, throughout a normal range of motion both in a horizontal and vertical plane
Ability to throw and catch lines
Ability to climb a 25-30 feet, 90-degree vertical ladder
Ability to lift approximately 60-75 pounds and carry it approximately 500 feet
Ability to pass pulmonary function test with a minimum score of 80% with physician's approval
Ability to perform all duties while wearing personal protective equipment
Flexible schedule required, including nights, weekends, and holidays, as dictated by operational needs
Ordinarily work rotating schedule with six days on and three days off
Primarily outdoors on barges and docks, exposed to weather conditions including temperature extremes (e.g., summer heat up to 100°F, winter lows around 30°F in Channelview)
Works 10 to 12-hour rotating shifts with occasional weekend and on-call responsibilities
Exposure to marine environments, including potential for wet/slippery surfaces, noise from barge operations, and occasional chemical exposure (mitigated by PPE)
Preferred
LG endorsement preferred
Company
Florida Detroit Diesel Allison
Florida Detroit Diesel-Allison (FDDA) has been providing Florida’s largest companies and individuals with power solutions for over 60 years with over 250 employees, including over 120 skilled technicians, in ten locations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Merrifield
CEO
Company data provided by crunchbase