Diality · 5 hours ago
Field Service Engineer
New York, NY
Full-time
Onsite
Mid Level
3+ years expDiality Inc is a privately held medical device company located in Irvine, CA, committed to improving the quality of life for patients with kidney disease. The Field Service Engineer will be responsible for the installation, preventative maintenance, troubleshooting, and repairs of the Diality Dialysis System, while providing exceptional technical support to clinical staff and patients.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Provide on demand first level technical support to customers including after-hours phone support, holiday and weekend on-site support as required
Install, troubleshoot and repair Diality Dialysis Systems at customer facilities or patient’s homes. Must have strong knowledge of electronic, mechanical, and fluids components
Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
Become a technical subject matter expert on the Diality product
Ability to address and resolve customer issues
Complete all field service and expense reports according to functional standards
Support Marketing and Sales for seminars, trade shows, or demonstrations as required
Provide detailed service reports, monitor and update management regarding performance, serviceability, and customer comments
Assist with the development of training and service materials
Accurately document all service activities, maintain spares inventory, and provide parts usage and failures
Ability to travel up to 70% of the time
Self-starter with the ability to multi-task and re-prioritize duties throughout the day
Excellent communication skills with the ability to interact with customers, patients, and internal personnel
Manage and maintain company assets required to perform all necessary job functions
Qualification
Required
3+ years Field Service experience in the Medical Equipment Industry
Must have valid driver's license and good driving record
Ability to read, write, analyze and interpret electronic and fluidics schematic diagrams and flowcharts
Ability to create and coordinate verbal or written inquiries or complaints from customers or co-workers
Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation
Preferred
College degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent
Previous experience working in Field Service Engineering (FSE) Departments within the medical device industry is a preferred for this role
Company
Diality
Diality is a medical device company developing solutions that improve lives impacted by kidney disease.
51-200 employees
H1B Sponsorship
Diality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$82.5M2023-08-09Series C· $28M
2022-03-02Series B· $24M
2020-10-20Series B· $12.5M
Leadership Team
Osman Khawar
Chief Executive Officer
Pamela Wapnick
Chief Financial Officer
Recent News
Google Patent
2025-05-04
Company data provided by crunchbase