Spectrum Association Management · 17 hours ago
Client Relations Manager - Property/Community Manager Supervisor
San Antonio, TX
Full-time
Onsite
Mid, Senior Level
$65K/yr - $70K/yr
6+ years expSpectrum Association Management is a San Antonio-based homeowners’ association management company, looking for a Client Relations Manager to lead and develop a team of Community Managers. The role involves ensuring superior customer service, managing daily activities, and fostering a supportive department culture.
AssociationConsultingInformation Technology
Responsibilities
Become the technical expert and specialist on Texas Property Code
Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery
Provides staff with ongoing development, training, and coaching
Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners
Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division
Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness
Frequent customer evening board meetings and site drives to learn the properties we serve
Be an always-positive opinion-maker in the leadership team and believe in the good in people
Qualification
Required
At least 6 years of solid leadership and management experience
Bachelor's degree
Experience in a customer service environment
Experience leading a team with ten employees or more
Ability to manage a demanding service product with deadlines and legal requirements
Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m
Talent for team development and motivation
Competitive and quality-oriented mindset
Strong focus on deadlines and accuracy
Ability to provide great customer service and engage in proactive communication
Positive attitude
Ability to develop relationships with the Board of Directors and solve escalated challenges from homeowners
Ability to manage daily activities and determine specific Community Manager work assignments
Ability to review employee activities for completeness, accuracy, and effectiveness
Ability to foster a supportive department culture
Relentless in providing superior front-line customer service
Technical expertise on Texas Property Code
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
Spectrum Association Management
Spectrum Association Management is a management consultancy with services in Texas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase