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Vensure Employer Solutions · 1 day ago

Client Relations Specialist - Southwest - On Site

Chandler, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions. The Client Relations Specialist manages a book of client service centric businesses, acting as an advocate for clients and internal departments to ensure client retention and satisfaction.

Customer ServiceFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients

Run point on following client retention processes to retain at risk relationships

Work with internal teams, client, and agent to achieve a high rate of client retention

User set-up and training of our client facing web-based payroll and custom reporting software

Work proactively to facilitate solutions as challenges present themselves

Maintain open communication regarding clients with the necessary internal teams

Assist in the tracking and completion of team projects and initiatives

Review weekly reports to assist with client retention efforts

Review monthly reports to analyze trends

Track client repricing requests to ensure timely responses

Analyze data and review procedures and policies to determine answers to clients' questions

File and maintain client records

Coordinate the resolution of client issues

Perform administrative support tasks, as needed, by the Client Relations team

Process and prepare memos, correspondence, or other documents

Schedule appointments and maintain and update appointment calendars

Act as support for their respective region when team members are traveling

Oversees the operational structural needs of the client to ensure data integrity

Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments

Escalate and resolve areas of concern, as raised by clients or internal departments

Monitor company performance against service level agreements and flag potential issues

Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives

Assist with the execution of the service plans by evaluating progress of activities and service requests

Collaborate with internal departments to ensure seamless delivery of services to clients. Gather and distribute voice of customer feedback to appropriate internal departments

Build cross-functional partnerships to address issues and manage escalations. Leverage internal relationships to identify opportunities, trends, and process improvements

Successfully manage client expectations in a fast-paced environment

Introduce and drive adoption of new products and services to client

Assist in announcing to clients, changes in compliance using various communication formats

Act as part of a team to continually develop and create improved processes and procedures

Performing annual deliverables client reviews

Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates

Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered

Qualification

Client retentionCommunication skillsOrganizational skillsMicrosoft OfficeProblem-solvingCustomer serviceTeamworkCritical thinkingEmotional intelligence

Required

High School graduate or equivalent

Preferred

4-year college degree or equivalent work experience

General working knowledge of Microsoft Office

2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Other Benefits

Company

Vensure Employer Solutions

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.

Founded in 2004

Chandler, Arizona, USA

1001-5000 employees