Dermatology Solutions Group LLC · 18 hours ago
RECEPTIONIST
Santa Rosa Beach, FL
Full-time
Onsite
Entry Level
1+ years expDermatology Solutions Group, LLC provides management services to a dermatology practice in the Southeast. The Receptionist serves patients and visitors by managing phone calls, patient registrations, and appointment scheduling to ensure positive patient experiences.
Health CareHospitalInformation Technology
Responsibilities
Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries
Notes patient arrival in Practice Management System (eClinical Works)
Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system
Prepares Encounter Forms prior to patient’s appointment
Calls 'No Show' appointments to reschedule, makes appropriate notations in Practice Management System
Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions
Helps patients in distress by responding to emergencies
Reviews Practice Management System (eClinical Works) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (eClinical Works) using proper English grammar, spelling, and syntax
Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required
Responsible for keeping the reception area clean and organized
Obtains revenue by recording and updating financial information; recording and collecting patient copays and/or balances at check in/out
Maintains business office inventory and equipment by checking stock to determine inventory levels; anticipates supplies needed; places orders for supplies, verifies receipt of supplies; and monitors office equipment
Will cross-train and work in the call center as needed
Protects patients’ rights by maintaining confidentiality of personal and financial information
Maintains operations by following policies and procedures, and reports changes as needed
Contributes to team effort by accomplishing related results, as needed
Routinely demonstrates superior customer service skills
Answers the telephone in a timely and polite manner
Communicates with customers in a courteous, professional, cooperative and mature manner
Effectively uses EMR system to document patient records using proper English grammar, spelling, and syntax
Must be highly professional in appearance, tone and delivery and an effective communicator
Dedicated to follow-thru and results
Knowledge of dermatology practice preferable
Must be an exceptional listener, with the proven ability to problem-solve issues discussed
The ability to work independently and in a group setting, high integrity, reasonable and thoughtful judgment, a sense of urgency and analytical and intuitive skills
Ability to deal diplomatically with complaints and function well under pressure
Have high levels of critical thinking skills, negotiation skills, and the ability to interact with a broad spectrum of individuals
Maintains strict confidentiality
Performs other related duties as assigned
Qualification
Required
High school graduate or GED
One year medical experience working in a physician's office, or equivalent combination of training and experience preferred
Must be able to tolerate sitting and working at a desk for 8 hours per day
Proficiency in the operation of a computer keyboard (30 WPM minimum) and ability to work effectively with Microsoft Office Products
Must have full range of body motion with the ability to push, pull, reach, bend, stand, stoop, stretch, lift, and carry up to 20 pounds
Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment
Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus
Must have a valid driver's license and good driving record
Preferred
Knowledge of dermatology practice preferable
Company
Dermatology Solutions Group LLC
Dermatology Solutions Group is a leading provider of management services and growth resources, partnering with exceptional dermatologists throughout the southeastern United States.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Brooks
Chief Executive Officer
Company data provided by crunchbase