Apply on Employer Site

Chenega Corporation EH&F · 3 days ago

Concierge Administrative Assistant

Atlanta, GA

Full-time

Onsite

Entry Level

2+ years exp

Chenega Corporation EH&F is seeking a Concierge Administrative Assistant to manage all Information Desk operations and provide exemplary service to visitors. The role involves greeting guests, managing inquiries, and ensuring a seamless experience while performing various administrative tasks.

ConsultingEnvironmental ConsultingGovernmentProfessional ServicesStaffing Agency

Diversity & Inclusion

Responsibilities

Triage all requests from clients in meeting rooms for buildings 19 and 21

Perform general clerical duties, including but not limited to creating documents and reports, photocopying, faxing, scanning, mailing, and filing

Create spreadsheets in Excel, format, cell format, create formulas, insert and delete rows, and filter data

Data entry in Excel

Send out weekly CRSS surveys to clients

Provide information about events in the facility and give general directions, recommendations on activities, local maps, and information

Provide concierge services for all events, transportation arrangements, luggage storage, and coat check

Ensure visitors' needs are met with hospitality and offer taxi services and directions as needed

Monitor and change registration tablecloths and signage as needed

Monitor the visible area surrounding the concierge desk and visitor center and contact security if any individuals are suspected of trespassing or suspicious activities or behavior

Communicate closely with all departments to ensure a seamless guest experience

Perform any or all other duties as assigned by management

Daily Tasks include:

Review CRSS and compile a list for the day’s events with the name and meeting space. Distribute to Conference Services Team and Security

Complete Daily Door Signs for meetings in the GCC, Building 21, and the library

Confirm meetings via conference center mailbox (when required)

Check in with the General Manager, Operations Manager, and Director of Conference Services multiple times throughout the day to see if they need assistance with any work or projects

Greet and escort CMO/CDC visitors as needed

Guest orientation of the local area and the GCC facilities, guidance on meeting room locations, general directions, activities recommendations, local maps, and information

Restock the business center and back-office copier paper and supplies and notify the Director of Conference Services when orders need to be placed

Proper telephone service techniques and PBX operation

Handling of attendees’ mail, messages, and special deliveries

Coordinate reservations for guest transportation

Handle luggage storage for guests and coat check

Assist the General Manager as needed

Assist Director of Conference Services as needed

Assist all guests with questions and concerns

Other duties as assigned

Qualification

Concierge experienceMicrosoft Suite proficiencyExcel expertiseCPR & First Aid certificationCustomer service skillsMultitaskCommunication skillsInterpersonal skills

Required

High school diploma

Certified in CPR & First Aid

Ability to ensure the building is operated and maintained at a superior level, creating an environment and atmosphere of excellence and graciousness

Knowledge of the surrounding area (such as restaurants, cafés, hotels, etc.), CDC, and the occupants of the building

Knowledgeable of the physical layout of CDC facilities and events occurring in the GCC

Proficient with the Microsoft Suite

Experience with Excel to include graphs, charts, calculations, tracking, basic data entry, formatting, cell formatting, simple formulas, inserting and deleting rows, sorting data filtering data

Possess excellent written and verbal communication skills

Excellent interpersonal and customer service skills

Ability to perform his/her duties quickly and efficiently

Ability to abide by all relevant GCC and CMO policies and procedures