Smith Douglas Homes · 5 days ago
National Director, Online Sales - Remote Opportunity
United States
Full-time
Remote
Lead/Staff, Director/Executive
5+ years expSmith Douglas Homes is seeking a National Director of Online Sales to provide strategic and operational leadership for all online sales activities. This role is responsible for maximizing conversion rates and delivering an exceptional online customer experience while leading a national team of Online Sales Consultants.
Commercial Real EstateHome ServicesReal Estate
Responsibilities
Lead, coach, and develop a national team of Online Sales Consultants to achieve best-in-class responsiveness, engagement, and conversion
Establish performance standards, KPIs, and accountability tied to business goals
Oversee hiring, onboarding, training, and performance management of OSCs
Ensure timely, high-quality responses to all online leads via phone, text, email, chat, and video
Develop standardized workflows, scripts, training programs, and customer experience protocols
Optimize lead management, qualification, nurturing, and seamless handoff to onsite sales teams
Track and report on key performance metrics, providing insights and recommendations to leadership
Lead national adoption and optimization of HubSpot CRM and related sales technologies
Collaborate with Marketing and Sales teams to improve lead quality, digital performance, and customer experience
Support company-wide sales, digital, and customer experience initiatives
Qualification
Required
Bachelor's degree preferred or equivalent experience
5+ years of online sales leadership experience, preferably in residential homebuilding or a high-volume sales environment
Experience leading distributed or multi-division teams
Proven success improving conversion rates and sales performance
Strong leadership, communication, analytical, and CRM expertise (HubSpot preferred)
Ability to travel to various company divisions as needed
Benefits
Competitive compensation and benefits
Opportunity to make a direct impact on company growth
Collaborative, people-first culture
Growth and development opportunities
Company
Smith Douglas Homes
Smith Douglas Homes builds new construction homes with integrity at an affordable price.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-01-11IPO
Leadership Team
G
Gregory Bennett
President and CEO
Tom Bradbury
Executive Chairman and Founder
Recent News
2026-01-17
2026-01-16
2025-11-06
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