Universal Technical Resource Services, Inc. (UTRS) · 10 hours ago
Sr IT Support Administrator
Dover, New Jersey, United States
Full-time
Onsite
Senior Level, Lead/Staff
$58K/yr - $97K/yr
10+ years expUniversal Technical Resource Services, Inc. (UTRS) is currently seeking a Senior IT Support professional to join our team! This role will support network installation, monitoring, and maintenance, ensuring high-quality technology-based services to our customers.
Information TechnologyProfessional ServicesTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supports all hardware and software inventory to include setup and imaging for customer group
Assists new users with the security process, establishing a profile, and securing a laptop and mobile phone as required
Performs troubleshooting of all issues and works with the local network team on issues as follows:
Resolving IT support requests from team
Answering user questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings, and permissions to fix computer issues in accordance with Army guidance
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
May perform additional duties as assigned by supervisor
Qualification
Required
CompTIA Security + certification
Computing Environment certification such as Microsoft or Dell Technologies Certification
Ability to apply technical knowledge and problem-solving skills effectively
Familiar with following software platforms MS Office 365, MS SharePoint, Cisco AnyConnect
Installation and Configuration of laptops, workstations, iPads, iPhones, Android, Cisco IP Phones
Video Conferencing Support
In-depth knowledge of commonly used software, hardware, and applications
Experience with software as a service (SaaS) and other software hosting protocols
Strong oral communication skills to gather information from users and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple users at once
Customer service skills to interact professionally and positively with team members
Minimum 10 years' experience – previous gov't practice desired
Must be US Citizen and able to obtain a security clearance
Company
Universal Technical Resource Services, Inc. (UTRS)
Universal Technical Resource Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase