Suron · 1 week ago
Key Account Manager
NYC Metro Area
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $100K/yr
3+ years expSuron is looking for a Key Account Manager to manage and grow existing retail accounts in the international freight sector. The role involves serving as a liaison between customers, operations, and sales, ensuring effective service execution and identifying opportunities for account expansion.
Staffing & Recruiting
Hiring Manager
Chaz Cervino
Responsibilities
Own existing client relationships (retention + expansion)
Manage existing accounts (not hunting/new logo sales)
Start with one core account, then expand to additional accounts over time based on performance and capacity
Identify opportunities to expand wallet share (new lanes, service lines, domestic add-ons, etc.)
Serve as the escalation point for service issues and customer problem-solving
Coordinate with internal operations and global origin counterparts across time zones
Partner with sales on account strategy (and gradually take more day-to-day ownership)
Build reports, reviews, and insights that help customers understand performance and next steps
Support pricing/quoting collaboration and provide account visibility tied to KPIs and margin
Run structured customer touchpoints (monthly/quarterly/annual business reviews)
Drive continuous improvement initiatives and optimization for accounts that need process cleanup
Qualification
Required
Experience in international freight (strong preference for ocean + air)
Experience managing or supporting global accounts (multi-origin / multi-country coordination)
Strong operational understanding (import/export operations, carrier scheduling, exception management, etc.)
Data comfort: Excel/reporting, margin awareness, and the ability to interpret performance trends
Typically 3–7+ years relevant logistics/freight/account management experience (open to strong operational leaders moving into account ownership)
Preferred
Customs brokerage familiarity is a plus
Retail / production logistics exposure is a plus
Benefits
Additional annual upside tied to individual, vertical, and company performance
Meaningful total comp potential for strong performers
Company
Suron
Suron connects exceptional people with meaningful opportunities. We cut through the noise, build real relationships, and get results that matter.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase