CBC Real Estate · 1 day ago
Senior Manager of Ticket Services
Durham, NC, US
Full-time
Onsite
Mid, Senior Level
4+ years expCBC Real Estate is a diversified communications company, and they are seeking a Senior Manager of Ticket Services to lead the ticket service strategy for the Durham Bulls. This role involves overseeing ticket service operations, ensuring high-quality service for fans, and managing staff to enhance fan engagement and retention.
Real Estate
Responsibilities
Own and execute the overall ticket service vision, ensuring an exceptional, consistent experience for all fans attending events at Durham Bulls Athletic Park
Oversee all fan-facing service channels, including in-person, phone, email, text, and live chat
Serve as the escalation point for complex or sensitive service issues, resolving concerns with professionalism and sound judgment
Establish service standards, best practices, and training to ensure excellence across the ticket services team
Lead the strategy, development, and execution of the 919 Member program, ensuring meaningful engagement, value, and retention
Own all season ticket and partial-plan renewal efforts, including timelines, communication plans, touchpoints, and fulfillment
Partner with ticket sales and marketing teams to align retention strategies with acquisition and growth goals
Directly manage and mentor Ticket Services Managers, Ticket Services Interns and seasonal ticket service staff
Foster a positive, service-driven culture that emphasizes accountability, collaboration, and fan satisfaction
Analyze service metrics, renewal data, and member engagement trends to inform strategy and improve retention as well as opportunities for improvement
Qualification
Required
Minimum of 4 years of customer service and/or ticketing experience (sports industry preferred) with management of personnel preferred
Demonstrated commitment to outstanding customer service and professionalism
Strong organizational skills with exceptional attention to detail and accuracy
Ability to prioritize tasks, multi-task, and stay focused in a fast-paced environment
Excellent written and verbal communication skills
Preferred
Proficiency with ticketing or CRM systems preferred; ability to learn new software quickly
Benefits
Comprehensive health insurance plan options
Vision and Dental Insurance
Company sponsored life insurance
Numerous voluntary benefit options – legal plans, pet insurance, discounted home and auto and more!
401K with company match
Generous paid time off
9 paid company holidays
Opportunities for professional development and career growth
Dynamic and inclusive work environment with a supportive team culture
Exciting projects and growth opportunities within a leading organization
Opportunities to attend free local events, such as sporting events, concerts, shows, and more.
Company
CBC Real Estate
CBC Real Estate (CBC), a division of Capitol Broadcasting Company, is a leading developer, owner, and operator of historic and mixed-use properties across North and South Carolina.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase