University of Missouri-Kansas City · 1 day ago
Dental Clinic Front Desk, UMKC School of Dentistry
Kansas City, MO
Full-time
Onsite
Mid, Senior Level
$19/hr - $19/hr
5+ years expThe University of Missouri-Kansas City is a leader in oral healthcare education and patient care. They are seeking an experienced, customer service-focused individual to manage front desk and call center responsibilities, serving as the first point of contact for patients and ensuring a smooth experience at the Dental Clinic.
E-LearningEducationTraining
No H1B
Responsibilities
Checking in patients for their appointments at time of arrival assist patients with using the kiosk
Providing clear direction to patients, visitors, faculty, staff, and students and ensuring all questions are answered (e.g., where to park, providing directions within the building, and escalating questions to supervisors when appropriate.)
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies
Working cross-functionally with individuals and teams including patients accounts, team clerks, oral surgery, dental assistants, faculty, and students
Review, update, and reasonably comprehend information contained patient charts/records
Input patients’ information into the computer system
Scan patients' I.D. into the system/update charts when needed
Assign doctor codes when needed/end dates on charts
Provide doctors notes for work or school
Relay rationale for appointments which are cancelled or changed
Page students and/or doctors, as needed
Print daily student and screening list
Answering incoming local, long distance, and inter-campus telephone calls and make proper connections
Place outgoing and interoffice call
Receive and respond to emergency calls, record necessary information, and notify appropriate personnel
Assist in the maintenance of paper assignments and maintenance of records
Provide routine non-technical information upon request and/or refer to appropriate area
Will use computer to schedule patient appointments
Review, update, and reasonably comprehend information contained patient charts/records
Input patients’ information into the computer system for appointment
Relay rationale for appointments which are cancelled or changed
Providing clear Information to patients’ and ensuring all questions are answered (e.g., fees for screening appointments, providing email address for x-rays, where to park, escalating questions to supervisor when appropriate.)
Transfer incoming and outgoing calls within the building
Mail out screening letters to patients, note charts if mail was returned
Other duties as assigned
Qualification
Required
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
Preferred
At least 1 year of experience working as a receptionist, front desk or call center representative or in a position with related duties in a medical or dental environment
Ability to balance multiple tasks simultaneously
Bilingual candidates (English/Spanish) are encouraged to apply
Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service
Benefits
Medical, dental and vision plans
Retirement
Paid time off
Short- and long-term disability
Paid parental leave
Paid caregiver leave
Educational fee discounts for all four UM System campuses
Company
University of Missouri-Kansas City
UMKC, Kansas City’s only R1 public research university, is part of the University of Missouri System.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$3.4MKey Investors
US Department of Commerce, Economic Development AdministationMissouri Department of Economic DevelopmentNational Institute of Standards and Technology
2023-11-09Grant· $2M
2023-04-20Grant· $0.15M
2022-09-20Grant· $0.5M
Leadership Team
Amanda Davis MPA, CFRE
UMKC Foundation President & Chief Advancement Officer
Anna L. Simmons
* Partner, USFirst FLL Robotics at UMKC School of Computing & Engineering
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